CRM management

CRM management

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  • firmographic data

    Firmographic data is types of information that can be used to categorize organizations, such as location, name, number of clients, industry and so on. Firmographics is the corporate equivalent of demographics, the statistical study of groups of ... Continue Reading

  • Salesforce Einstein

    Salesforce Einstein is an artificial intelligence technology that has been developed for the Sales, Service and Marketing Clouds. Einstein aims to bring intelligence to these systems through machine learning. Continue Reading

  • Four features of contact center evolution

    Contact center evolution is explored through four key features, identifying how contact centers have changed through the past, present and future. Continue Reading

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