CRM management

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  • social CRM

    Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites, such as Twitter and Facebook. Continue Reading

  • internet shaming (online shaming)

    Internet shaming is the use of social media, blogs and other online communication channels to attack a target individual or organization. The purpose of the attack is often to publicly embarrass the target, often as retribution for some behavior. Continue Reading

  • Six customer service channels you need to support

    The first step in determining which channels to use for customer service is to understand customer demands, and then supply those communications channels effectively. Continue Reading

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