New & Notable
Looking for something else?
CRM management News
July 01, 2015
Service for Apps allows Salesforce Service Cloud users to embed live agent support and a knowledge base within their applications and other CRM news.
June 08, 2015
A handful of companies are giving reps analytics tools to chase down promising leads, diagnose sales performance and forecast business opportunities.
May 22, 2015
At the ICMI Contact Center Expo, users were interested in how to make their centers more efficient while serving customers in whatever channel they choose.
May 11, 2015
Analytics tools have been incorporated into various enterprise departments. So what's holding contact centers back from investing in them?
CRM management Get Started
Bring yourself up to speed with our introductory content
All organizations use business metrics in order to monitor, track and quantify the state of their internal and external processes. Continue Reading
As companies use a CRM system in the wild, they need to be able to make tweaks, and those changes need to be well-documented. Continue Reading
Implementation is the execution of any idea, model, or method; in IT, it refers to the process of setting up new software or hardware after a purchase is made. Continue Reading
Evaluate CRM management Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
While companies often rely on IT outsourcing to reduce costs, there are better reasons to farm out IT management. Continue Reading
Six months after its launch, Salesforce Wave, or Analytics Cloud, may not be delivering on its high post-Dreamforce expectations. Continue Reading
As cloud platforms mature and become more mainstream, on-the-fence Microsoft users are taking another look at adopting them. Continue Reading
Manage CRM management
Learn to apply best practices and optimize your operations.
Marketers can get too caught up in measuring everything. They need to find the right KPIs to track performance and drive revenue. Continue Reading
The wealth of customer data available today has changed marketers' job descriptions. But the more things change, the more they stay the same. Continue Reading
Increasingly, companies have turned to video for customer service, product demos and branding. But they need to measure success with video metrics. Continue Reading
Problem Solve CRM management Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Some contact center agent training systems miss the mark. When choosing technology, managers must be in tune with the frontline's needs. Continue Reading
Sales practices at Houghton Mifflin Harcourt were all over the place just a few years ago. But unifying teams and digitizing processes helped the publisher gain visibility into customer data. Continue Reading
Kelly Roofing turned to Microsoft Dynamics to increase communications among salespeople and the back office -- and improve customer service. Continue Reading