Email Alerts
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Creating Customer Value: A series with Peppers and Rogers
Customer strategists Don Peppers and Martha Rogers offer expert advice in these podcasts. Listen on your computer or download for quick tips on long-term and short-term customer equity and building trust with customer strategy. Podcasts
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The CRM market in 2007: Top experts share their views, part 2
CRM experts share their thoughts on 2007 and how trends like customer surveying, self-service and Software as a Service (SaaS) affected customers and the CRM landscape. Article
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The CRM market in 2007: Top experts share their views, part 1
CRM experts share their thoughts on 2007 and how trends like self-service, speech analytics, SaaS, mobile CRM and Web 2.0 affected customers and the CRM landscape. Article
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CRM expert advice -- top 10 Q&As of 2007
SearchCRM.com's resident experts provide CRM expert advice and tips on a variety of CRM and call center topics every month. Browse this list of the most popular expert Q&As of 2007 and learn what issues were top of mind for our readers this past year... Top 10 tips
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Top 10 CRM definitions and buzzwords of 2007
2007 was a big year for wireless technology, Web-based applications and the customer experience, as organizations focused on cutting costs, adopting new technology and expanding their customer base. Browse our collection of the hottest CRM definition... Top Buzzwords
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What should I consider when creating a customer equity strategy?
Expert Martha Rogers lists the top three factors to consider when developing a customer equity strategy. Ask the Expert
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How to write a customer satisfaction survey: What questions to ask
Expert Martha Rogers gives advice on creating a customer satisfaction survey that will capture your customer's true feelings. Ask the Expert
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How would you define the perfect customer experience?
Expert Martha Rogers gives examples of excellent customer experiences and advises companies to show they care about their customers. Ask the Expert
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360-degree view of the customer quiz
For years, organizations have been after the elusive "360-degree view of the customer." In 2007, customer data integration (CDI) was a top concern for users, and it was also a top priority for vendors, many of which are developing CDI-related product... Quiz
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Transferring data from ECC 6.0 to SAP CRM 5.0
Expert Srini Katta explains to a reader how to transfer employee data to SAP CRM 5.0. Ask the Expert