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  • Using SAP XI to integrate SAP CRM with Oracle

    Expert Srini Katta offers advice on Oracle integration with SAP CRM using SAP XI.  Ask the Expert

  • CRM integration: Top five headlines

    These top CRM integration headlines will update you on the latest in integrating and managing customer data with CRM. We've collaborated with our colleagues at SearchDataManagement.com to offer a complete picture of the latest in CRM integration with...  Article

  • Basic best practices for a CRM upgrade

    Listen to this podcast with Richard Smith for best practices during a CRM upgrade, with tips on training software users, using a partner or consultant and shopping around for CRM vendors.  Podcast

  • Understand potential customer value before firing problem customers

    If you're making the decision to cut off unprofitable customers, make sure you first understand the customer's potential value as well as their current value. And make sure the organization has enough information to determine if the customer's compla...  Ask the Expert

  • Web 2.0 and CRM quiz

    This quiz on Web 2.0 and CRM was designed to test your knowledge of Web 2.0 technology and social networking and open your eyes to how this technology can help advance CRM initiatives.  Quiz

  • Web 2.0 and CRM quiz answers

    Test yourself on Web 2.0 and social networking and how this technology is impacting CRM, with the answers to SearchCRM.com's quiz.  Quiz

  • eToys plays nice with customer panel

    A customer advisory panel and email surveys help the company understand and better serve its customer base.  Article

  • CRM data migration from ACT! to new CRM software

    Expert Denis Pombriant advises a reader on a CRM data migration from Sage Software's ACT CRM to Schwab's Relationship Manager software.  Ask the Expert

  • When to send a customer follow-up after a service or sale

    Expert Don Peppers offers advice on how long to wait before sending a customer a follow-up reminder after a service or sale, and what type of contact or reward is best for a customer.  Ask the Expert

  • Conducting a CRM system and process audit

    Expert Paul Greenberg offers advice on conducting an audit of CRM systems and processes.  Ask the Expert

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