CRM strategy

Email Alerts

Register now to receive SearchCRM.com-related news, tips and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

  • partner relationship management (PRM)

    Partner relationship management (PRM) is a business strategy for improving communication between companies and their channel partners.  Definition

  • How to Conduct a Call Center Performance Audit

    This guide explains how to conduct a performance audit and understand more than 50 specific aspects of a call center that must be running smoothly in order to achieve maximum performance in both efficiency and effectiveness of handling inbound custom...  Chapter Download Library

  • Business Intelligence for the Enterprise, Chapter 4

    This book offers a true enterprise view of business intelligence (BI). IBM expert Mike Biere shows managers how to create a coherent BI plan that reflects the needs of users throughout the organization -- and then implement that plan successfully. Bi...  Chapter Download Library

  • Business Intelligence for the Enterprise, Chapter 7

    This chapter, "Elements of Business Intelligence Solutions," covers business intelligence (BI) topics like setting up information for BI processing, data warehouses versus data marts and reporting tools. Use this chapter for tips on setting up and ex...  Chapter Download Library

  • CRM at the Speed of Light, Chapter 4

    Paul Greenberg's best-selling CRM book, CRM at the Speed of Light, examines and defines the role of CRM in the enterprise. In Chapter 4, "CRM Strategy: So Many Choices, So Little Time," Greenberg outlines the various elements involved in setti...  Chapter Download Library

  • CRM at the Speed of Light, Chapter 17

    Read this chapter, "CRM Strategy: First in Plan, First in Implementation, First in the Heart of the Customer," from CRM at the Speed of Light is an in-depth look at the fundamental elements of a CRM strategy. Learn about building a stakeholder...  Chapter Download Library

  • Build a call center strategy using best practices for call center metrics

    According to Lori Bocklund, you need to set call center targets based on many factors about your business. Learn how to build your call center strategy using best practices for metrics in this expert tip.  Ask the Expert

  • CRM definitions and buzzwords of 2006

    It's hard to keep up with CRM buzzwords. Get the real definitions behind CRM's hottest terms in 2006, including SaaS, SEO, VoIP, business process management (BPM), Web self service and direct email marketing here.  Top 10 tips

  • Centralizing customer service to improve customer satisfaction, reduce costs

    Donna Fluss explains how centralizing customer service can increase service quality and customer satisfaction, improve effectiveness and reduce costs in this call center tip.  Ask the Expert

  • J.D. Edwards shop turns to SAP subsidiary for support

    In the wake of the J.D. Edwards acquisitions, Koontz-Wagner has switched from Oracle to TomorrowNow for support of its systems.  Article

Back to top