Email Alerts
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Voices of CRM: Microsoft's Brad Wilson on on-demand CRM
In our inaugural podcast, we talk with Brad Wilson, general manager of CRM at Microsoft, about his take on the market, hosted CRM, the news from Convergence and "the next killer app in CRM." Article
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Who says tech people can't be wordsmiths?
In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets. IT Sniglets
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Vendors ranked on license flexibility, simplicity
A recent Forrester report has ranked several of the top vendors by how flexible and how simple their licensing policies are. Article
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CRM details in short supply at OpenWorld
One week after its market-transforming Siebel acquisition, Oracle Corp. offers few details on their plans for integrating new customers and products into its portfolio. Article
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Read SearchCRM.com's newest sample chapters
Here you can access all of our chapter downloads. Chapter Download Library
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CRM 101: Do you begin with sales or service?
Choosing between sales and service to begin your CRM initiative can be a tricky problem. The first step is some internal analysis. Article
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Seven steps to retaining more customers, step one
Organizations should recognize customer retention as a key performance indicator to help set the framework for improving business effectiveness. Article
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Voice of the customer departments making a comeback
A hot trend four years ago, voice of the customer departments are appearing once again, as firms look for someone to represent the customer within the enterprise. Article
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The principles of performance management
Performance management is more than just monitoring employees or technology -- it's about a culture of "continuous improvement." Article
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Evaluating CRM packages for higher education
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