Home
Topics
CRM management
CRM strategy

Digital CRM likely to alter service and data gathering

Disney World and other companies have started using digital CRM to get pulse of customers and gather data.
social media listening

Social media listening, also known as social media monitoring, is the process of identifying and assessing what is being said about a company, individual, product or brand.
CIO hopes CRM techniques will give muscle to Bally

Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies.
Social media channels need support in a call center

Proper staffing, training and strategies can make social media channels work wonders in a contact center, according to industry observers.

CRM strategy

Email Alerts

Register now to receive SearchCRM.com-related news, tips and more, delivered to your inbox.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Quick Takes: Wheelin' and dealin'

Several vendors, including Aspect, Siebel and Syntellect, report customer wins; Lawson buys out a BI provider. Article
CRM and SMEs

Ask the Expert
Taking CRM to eCRM

Ask the Expert
Evaluating Remedy's Action Request

Ask the Expert
Products for requirements gathering and analysis

Ask the Expert
CRM evaluation criteria

Ask the Expert
The top five tips for CRM strategy

SearchCRM polled a range of leading industry analysts to get their top 5 tips for successful CRM strategy. Here are the results. Article
To summarize or not

Summarization offers enhanced query performance by eliminating real-time calculations, among other factors. Tip
CRM Summit: Strategy is king, but execution rules

CRM is not a strategy in and of itself, but rather a tool to help deliver on broader business goals, according to the keynote speaker opening Gartner's CRM Summit. Article
Planning for success, post-deployment phase: Part 1

If your data warehouse is supported by just one fulltime person, you'll want to read these post-deployment tips. Tip

23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44

More from Related TechTarget Sites

Business Analytics
Data Management
SAP
Oracle
Data Management UK
Content Management

Business Analytics
- No more shortcuts: Sound data quality strategy a must for BI success
  
  In the past, companies might have gotten away with not building data quality efforts into business intelligence programs. That's less likely now.
- Member Exclusive Downloads
  
  Member Exclusive Downloads from SearchBusinessAnalytics
- In-memory applications take on big data analytics challenge
  
  In-memory tools and big data can be a potent analytics mix. But before you put them together, read advice from experienced users and consultants.
Data Management
- Events report: Information Builders Summit 2013, graph databases and more
  
  SearchDataManagement editors discuss the Information Builders user conference and two other events; topics include graph databases and 'data artists.'
- From 4GLs to HTML5 desktop apps: Bringing data to the masses
  
  Advocating wider access to data, speakers at the Information Builders Summit 2013 traced a journey from 4GL tools to HTML5 desktop apps and beyond.
- Enterprise data quality efforts in good company with MDM, governance
  
  Combining data quality initiatives with master data management and data governance programs can help ensure that data remains accurate and consistent.
SAP
- Food bank network delivers with SAP mobility
  
  The nation's largest network of food banks is cutting out labor-intensive paper-bound processes with the help of SAP mobile technology.
- SAP adds hybris to its SAP CRM tool set: More choices, or confusion?
  
  One expert calls SAP's purchase of hybris long overdue. Another wonders if SAP is confusing its own SAP CRM customers.
- Limit returns, SAP procurement expenses with a stability study
  
  Stability studies, which measure how different materials respond to various conditions, can save companies huge amounts of money, writes Jawad Akhtar.
Oracle
- The future of Dell Toad: Oracle DBAs can use BI, Exadata features
  
  Dell Toad is pushing itself into business intelligence and now has an edition to support Oracle's big Exadata appliance.
- Unlock the potential of the Oracle Exadata architecture
  
  Despite being almost five years old now, many implementations haven't realized all of the Oracle Exadata architecture benefits.
- The state of Dell Toad: Oracle DBAs and how they can still benefit
  
  Since Dell acquired Quest Software, maker of the Toad tool for Oracle databases and applications, some questions have arisen about what would happen.
DataManagement UK
- Big data roundtable webcast: gaining value from big data
  
  Roundtable discussion on business value of big data, chaired by Brian McKenna, Editor, SearchDataManagementUK, and featuring Mike Ferguson, Roxane Edjlali (Gartner), Joshua LeCure (GlaxoSmithKline).
- 2012 training courses: BI, data management, data warehousing
  
  Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.
- Poor data quality: what is dirty data costing UK organisations?
  
  Poor data quality can have serious financial consequences for businesses. Read about the current state of data quality management at UK companies, including dirty data problems.
Content Management
- Records management program aims to restore order to SharePoint system
  
  Mobile network operator Telenor Group is adopting information governance and records management standards to better control internal SharePoint use.
- Cloud collaboration software connects at networking company Enterasys
  
  Enterasys Networks ended up with more users than expected when it deployed a cloud-based collaboration system. But that turned out to be a good thing.
- Data value chain puts the focus on what matters most to a business
  
  In his career running data management systems for consumer goods companies, Richard Beaver has found a formula for success: the data value chain.

All Rights Reserved,Copyright 2000 - 2013, TechTarget