Digital CRM likely to alter service and data gathering

Disney World and other companies have started using digital CRM to get pulse of customers and gather data.
social media listening

Social media listening, also known as social media monitoring, is the process of identifying and assessing what is being said about a company, individual, product or brand.
CIO hopes CRM techniques will give muscle to Bally

Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies.
Social media channels need support in a call center

Proper staffing, training and strategies can make social media channels work wonders in a contact center, according to industry observers.

CRM strategy

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social media listening

Social media listening, also known as social media monitoring, is the process of identifying and assessing what is being said about a company, individual, product or brand. Definition
straw man

In general, a straw man is an object, document, person, or argument that temporarily stands in for and is intended to be "knocked down" by something more substantial. Definition
partner relationship management (PRM)

Partner relationship management (PRM) is a business strategy for improving communication between companies and their channel partners. Definition

Business Analytics
- No more shortcuts: Sound data quality strategy a must for BI success
  
  In the past, companies might have gotten away with not building data quality efforts into business intelligence programs. That's less likely now.
- Member Exclusive Downloads
  
  Member Exclusive Downloads from SearchBusinessAnalytics
- In-memory applications take on big data analytics challenge
  
  In-memory tools and big data can be a potent analytics mix. But before you put them together, read advice from experienced users and consultants.
Data Management
- Events report: Information Builders Summit 2013, graph databases and more
  
  SearchDataManagement editors discuss the Information Builders user conference and two other events; topics include graph databases and 'data artists.'
- From 4GLs to HTML5 desktop apps: Bringing data to the masses
  
  Advocating wider access to data, speakers at the Information Builders Summit 2013 traced a journey from 4GL tools to HTML5 desktop apps and beyond.
- Enterprise data quality efforts in good company with MDM, governance
  
  Combining data quality initiatives with master data management and data governance programs can help ensure that data remains accurate and consistent.
SAP
- Food bank network delivers with SAP mobility
  
  The nation's largest network of food banks is cutting out labor-intensive paper-bound processes with the help of SAP mobile technology.
- SAP adds hybris to its SAP CRM tool set: More choices, or confusion?
  
  One expert calls SAP's purchase of hybris long overdue. Another wonders if SAP is confusing its own SAP CRM customers.
- Limit returns, SAP procurement expenses with a stability study
  
  Stability studies, which measure how different materials respond to various conditions, can save companies huge amounts of money, writes Jawad Akhtar.
Oracle
- The future of Dell Toad: Oracle DBAs can use BI, Exadata features
  
  Dell Toad is pushing itself into business intelligence and now has an edition to support Oracle's big Exadata appliance.
- Unlock the potential of the Oracle Exadata architecture
  
  Despite being almost five years old now, many implementations haven't realized all of the Oracle Exadata architecture benefits.
- The state of Dell Toad: Oracle DBAs and how they can still benefit
  
  Since Dell acquired Quest Software, maker of the Toad tool for Oracle databases and applications, some questions have arisen about what would happen.
DataManagement UK
- Big data roundtable webcast: gaining value from big data
  
  Roundtable discussion on business value of big data, chaired by Brian McKenna, Editor, SearchDataManagementUK, and featuring Mike Ferguson, Roxane Edjlali (Gartner), Joshua LeCure (GlaxoSmithKline).
- 2012 training courses: BI, data management, data warehousing
  
  Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.
- Poor data quality: what is dirty data costing UK organisations?
  
  Poor data quality can have serious financial consequences for businesses. Read about the current state of data quality management at UK companies, including dirty data problems.
Content Management
- Cloud collaboration software connects at networking company Enterasys
  
  Enterasys Networks ended up with more users than expected when it deployed a cloud-based collaboration system. But that turned out to be a good thing.
- Data value chain puts the focus on what matters most to a business
  
  In his career running data management systems for consumer goods companies, Richard Beaver has found a formula for success: the data value chain.
- Quiz: Implementing digital asset management systems
  
  Take this quiz to test your knowledge of digital asset management (DAM) technologies and processes.

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