Email Alerts
-
Three options for creating Microsoft CRM surveys
Microsoft Dynamics CRM 4.0 does not provide survey questionnaire functionality out of the box, but here are three options for creating Microsoft CRM surveys. Ask the Expert
-
Tracking the online customer experience after a website redesign
Learn customer experience metrics, including how to track and measure the impact a website redesign may have on the online customer experience, in this expert tip. Ask the Expert
-
What does the chief customer officer (CCO) position really encompass?
Learn the meaning behind the CCO position and find out what the CCO job description may or may not include in this expert tip from Don Peppers. Ask the Expert
-
Tips for building great customer experiences with personalized preferences
Get tips for building great customer experiences in this expert Q&A. Learn the importance of setting customer expectations and personalizing experiences. Ask the Expert
-
The benefits of a customer trust index and measuring the trust of customers
Learn what a customer trust index is and get tips for measuring and building customer trust and uncovering customer complaints, feedback and opinions. Ask the Expert
-
How to develop a new customer strategy
Find out how a new business should go about developing a new customer strategy for the first time. Learn the importance of establishing customer worth. Ask the Expert
-
How to update your 2009 customer strategy
Get tips for updating your 2009 customer strategy and growing your business during a recession in this Q&A. Learn about the Return on Customer concept. Ask the Expert
-
How can we deliver a consistent customer experience across the company?
Get tips for delivering a consistent customer experience across an entire organization and becoming a customer-focused company in this expert tip. Ask the Expert
-
How can we reduce customer defection rates when changing our products?
Learn what companies can do to reduce the risk of customer defection and keep customer defection rates low when making major changes to a product. Ask the Expert
-
Four ways to build customer confidence in a new consultancy
Learn four tips for building customer confidence in a new consultancy and get an expert's opinion on prospecting for new customers in this expert tip. Ask the Expert