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  • Microsoft sees homegrown CRM as its biggest competitor

    If Microsoft is going to succeed as a CRM vendor, its biggest challenge won't be in luring organizations away from competitors but in getting them to move away from CRM systems that were developed in-house, a company exec says.  Article | 04 Nov 2002

  • Siebel issues mea culpa for CRM complexity

    At his company's user conference, Tom Siebel shouldered the blame for the "mind-numbing complexity" surrounding some CRM software and promised better days ahead.  Article | 22 Oct 2002

  • Siebel User Week: Integration package ships

    As it kicks off its annual user week, Siebel is giving users a look at its Universal Application Network, an XML- and Web services-based package for connecting applications on multiple platforms.  Article | 21 Oct 2002

  • Oracle CRM developers detail their strategy

    In a move that reflects the blurring of the lines in the enterprise applications space, about six months ago Oracle combined its CRM and ERP divisions. Now the Redwood Shores, Calif.-based software maker will pool its application development resource...  Interview | 26 Sep 2002

  • Gartner analyst details CRM process problems

    At Garner's CRM summit, analyst Scott Nelson cited a laundry list of reasons why organizations are missing the mark when it comes to putting the CRM process in place.  Article | 19 Sep 2002

  • Report: Ditch your five-year CRM plan

    CIOs often like to draw a five-year roadmap for CRM success. Yet in its new report "Avoid the CRM planning trap," Boston-based Akibia Consulting is recommending a far more incremental approach. In a conversation with SearchCRM, president Adam Honig t...  Interview | 16 Jul 2002

  • Quick Takes: Executive decisions

    In this week's CRM briefs, Onyx and ISM add to their executive ranks, while J.D. Edwards and Relavis release new software and Syntellect signs a distribution deal.  Article | 16 Jul 2002

  • Quick Takes: Howdy, partner

    The Siebel-Pitney Bowes alliance and the E.piphany-Genesys pairing are two new partnerships in the CRM space this week.  Article | 18 Jun 2002

  • Coreco Imaging spruces up its own image with new CRM software

    Manufacturer Coreco Imaging knew it needed CRM software to improve a customer service problem. It walked SearchCRM through its vendor selection process, implementation and the ultimate software benefits.  Article | 05 Jun 2002

  • A look into the high-tech crystal ball

    SAN DIEGO -- You might call Jackie Fenn Gartner's Nostradamus. As vice president and research fellow for emerging trends and technologies, it's her job to draw a technological roadmap for the next decade. In addition to making specific predictions (s...  Interview | 01 May 2002

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