Email Alerts
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From Disney to dishwashers: Digital CRM to change customer experience
Disney World and other companies have started using digital CRM to get pulse of customers and gather data. Feature
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CIO whips Bally Total Fitness into shape with new CRM techniques
Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies. Business Informers
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Social media channels and contact centers can play together
Proper staffing, training and strategies can make social media channels work wonders in a contact center, according to industry observers. Feature
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Leading consultant discusses CRM strategies
Baskaran Natarajan, global head of enterprise CRM solutions at Tata Consultancy Services, sits down for a Q&A on CRM strategies at OpenWorld. Feature
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Mobile commerce apps deliver munchies and more to customers
The explosion of smartphones is leading a new trend in applications that lets customers buy a sub, board a plane or order theater tickets merely by touching a screen. Feature
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Desktop analytics: A game changer for contact centers, back offices
Expert Donna Fluss says companies should consider a new type of analytics -- desktop analytics -- to accurately provide feedback on the contact center and the back office. Column
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Bridging the customer experience chasm Issue 1
e-Zine
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Customer Experience Exchange
Guide
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Volume 1 Nov/Dec 2011: Making CEM a priority
Guide
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How to improve the customer experience in 10 steps
Learn how to improve the customer experience with these ten customer experience initiatives any company can implement immediately. Special Report