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CRM strategy

Digital CRM likely to alter service and data gathering

Disney World and other companies have started using digital CRM to get pulse of customers and gather data.
social media listening

Social media listening, also known as social media monitoring, is the process of identifying and assessing what is being said about a company, individual, product or brand.
CIO hopes CRM techniques will give muscle to Bally

Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies.
Social media channels need support in a call center

Proper staffing, training and strategies can make social media channels work wonders in a contact center, according to industry observers.

CRM strategy

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But Are They Telling the Truth?

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Is NAS right for your enterprise?

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Five career fields within CRM

Find out what the best opportunities in CRM are and why. Tip
Using Your IT Skills in the CRM World

If you are a skilled IT specialist and want to hop on the customer relationship management (CRM) bandwagon, now is the time. Tip
CRM takes more than technology

Joe Burns, a searchCRM reader, submitted this tip discussing the planning and preparation needed before implementing CRM. Tip
CRM Globalization

Tip
How to learn more about the IT side of CRM

CRM initiatives cross functional boundaries and implementing an effective automated solution can be difficult. Find out more here. Tip
Leadership Strategies in Customer Relationship Management

Tip
Book review: Essential System Requirements: A Practical Guide to Event-Driven Methods

Tip
Interviewing with a Chief Information Officer (CIO) for a CRM position

Tip

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