- Evaluating CRM
- Open source CRM
- Small business CRM
- Vertical CRM software
- Salesforce
- Microsoft CRM
- SAP CRM
- Oracle CRM
Email Alerts
-
Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM
Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference.Video
-
Convergence conference should highlight changes to Microsoft Dynamics
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.News | 14 Mar 2013
-
Special Report: Microsoft Convergence 2013
Convergence 2013 hits New Orleans and we're there to bring you live conference coverage. Stay tuned for the latest on the Dynamics CRM product line.Live: Convergence 2013
-
Salesforce customers will see new message behind social CRM technology
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant.News Analysis | 28 Feb 2013
-
Sage CRM software is the only game as company sells two businesses
By selling ACT and SalesLogix, Sage Software stops pretending what it wasn't and can now focus on CRM, according to analyst Denis Pombriant.Opinion
-
NetSuite acquires Retail Anywhere, touts revised e-commerce technology
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology.News | 10 Jan 2013
-
Salesforce integrates Work.com with Sales Cloud platform
Available next year, Salesforce.com's Work.com will merge human capital management with sales in the cloud.News | 17 Dec 2012
-
Gartner Magic Quadrant finds field service management options lacking
The annual Gartner Magic Quadrant report found field service management technology fragmented but potent for growth.News | 15 Nov 2012
-
How do I compare cloud CRM vendors?
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs.Answer
-
Microsoft Dynamics CRM software now includes Yammer and Skype
Microsoft added a new user interface and integrated Skype and Yammer in an update of its Dynamics CRM software.News | 02 Nov 2012
- VIEW MORE ON : Evaluating CRM
-
X2Engine founder John Roberts: Traditional CRM systems fat and bloated
SugarCRM co-founder John Roberts discusses some of today's greatest CRM challenges and his new company, X2Engine.Q&A
-
Forrester reviews a wave of CRM software products
Forrester makes heads and tails of CRM software in a market that’s seeing extensive vendor consolidation and more cloud deployments.Feature
-
Company ditches pen and paper, integrates SugarCRM with telephony
Storage facility business hopes to see ROI on Web advertising with SugarCRM after recording data on ads with pen and paper.News | 06 Jul 2012
-
CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.Reader Survey | 21 May 2012
-
Open source CRM software: The pros and cons
Many organizations, both large and small, are intrigued by open source CRM software, which can be an economical and feature-rich option.Ask the Expert
-
IBM gives nod to SugarCRM open source software for SmartCloud
SugarCRM teams up with IBM and is counting on an extended IBM partnership to bring in more mainstream business.News | 17 Oct 2011
-
Open source CRM offers entry point
For the Oregon Department of Human Services, open source CRM offered a way to overhaul its spreadsheet-based system for less cost than a proprietary system. But experts caution that open source applications still lag in functionality.News | 22 Jun 2009
-
SugarCRM CEO: 'In a way, open source and the cloud are the same thing'
Fresh off SugarCRM's annual customer and developer conference, CEO John Roberts discussed his company's progress and developments with mobile and cloud computing.Article | 13 Feb 2009
-
What is open source?
Many people are unclear about what open source is and who can benefit from it. In this chapter, open source software expert Bernard Golden gives an overview of the open source software model, covers open source basics and discusses the different characteristics, such as source code availability and licensing conditions, an open source software application is based on.Chapter Download
-
Finding open source software
Finding open source software is relatively simple, since there are multiple places users can go to access available open source software. In this chapter you'll learn how to find open source products via open source portals, individual product websites and commercial distributions.Chapter Download
- VIEW MORE ON : Open source CRM
-
Sage CRM
Sage CRM is a line of software products for customer relationship management in the small-to-medium size business market.Definition
-
Sage CRM software is the only game as company sells two businesses
By selling ACT and SalesLogix, Sage Software stops pretending what it wasn't and can now focus on CRM, according to analyst Denis Pombriant.Opinion
-
911 software maker integrates Salesforce.com CRM with GP accounting
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems.News | 02 Jul 2012
-
CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.Reader Survey | 21 May 2012
-
Salesforce.com cloud CRM apps demanding IT skills for customization
Salesforce.com users are adopting traditional IT practices of software development and project management to tailor this cloud CRM software to meet their business requirements.News | 12 Dec 2011
-
CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market.News | 08 Nov 2011
-
IBM gives nod to SugarCRM open source software for SmartCloud
SugarCRM teams up with IBM and is counting on an extended IBM partnership to bring in more mainstream business.News | 17 Oct 2011
-
Dreamforce '11 Special Report
Special Report
-
CRM expert predictions for 2011
SearchCRM.com experts forecast what's in store for 2011 and the evolution of social CRM, mobile and the customer experience is something they can agree on.News | 03 Jan 2011
-
Google gets in the CRM game
The most popular search term on Google Apps Marketplace is CRM. We've been wondering for a while, will now be the time Google becomes a CRM player?Blog | 28 Jul 2010
- VIEW MORE ON : Small business CRM
-
CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.Reader Survey | 21 May 2012
-
Salesforce.com cloud CRM apps demanding IT skills for customization
Salesforce.com users are adopting traditional IT practices of software development and project management to tailor this cloud CRM software to meet their business requirements.News | 12 Dec 2011
-
CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market.News | 08 Nov 2011
-
IBM gives nod to SugarCRM open source software for SmartCloud
SugarCRM teams up with IBM and is counting on an extended IBM partnership to bring in more mainstream business.News | 17 Oct 2011
-
CRM in financial services: Strategies for action
Financial services firms face unique challenges in managing their customer relationships, but a new wave of technology and best practices are helping to guide the way.News | 27 Jan 2011
-
Financial industry must improve online services to satisfy customer expectations
The recession and the emergence of social networks, mobile-enabled applications and Web self-service have created a new type of customer for all, and financial services in particular need to find ways to serve them.News | 25 Jan 2011
-
CRM in financial services: The rise of the customer
Financial services customers are more demanding than ever, and serving them requires firms to think carefully about segmentation and the cross-channel customer experience.News | 17 Jan 2011
-
New CRM technologies bring cost savings and faster customer service in financial industry
What types of new CRM features should financial institutions like banks, mortgage firms, brokerages, and others be investing in, and what issues do financial services firms need to consider before investing in new CRM products?News | 18 Nov 2010
-
U.S. CIO joins DOD in backing SaaS for government
A new site for SaaS applications for government agencies and certification for one SaaS vendor by the DOD are helping reassure CRM buyers about SaaS security and reliability.News | 15 Sep 2009
-
Vertical industry CRM: Special report
In this vertical industry CRM special report, we've compiled popular news articles and case studies on implementing, managing and maintaining CRM in vertical industries. Learn about how CRM vendors are adapting their tools for specific industries. Discover how CRM is being used in government agencies and the manufacturing industry and find out how telecommunications organizations, healthcare providers and financial services companies are finding success with CRM.Special Report
- VIEW MORE ON : Vertical CRM software
-
More enterprises develop mobile apps for SaaS
Learn why more enterprises are developing mobile apps for SaaS and why some turn to PaaS.Tip
-
Salesforce customers will see new message behind social CRM technology
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant.News Analysis | 28 Feb 2013
-
School of Rock humming with Salesforce's Do task management application
Dropbox, Google Drive, Harvest and other services are now available on Salesforce's Do application.News | 14 Feb 2013
-
Salesforce vs. Siebel faceoff: Salesforce inventing CRM's future
In this Salesforce vs. Siebel faceoff, one analyst argues that Salesforce is inventing the future, while Siebel is trying to get into it.Faceoff
-
Oracle Siebel vs. Salesforce faceoff: Siebel is more versatile
In this Oracle Siebel vs. Salesforce faceoff, one consultant says Siebel users have more options without paying much more than Salesforce customers.Faceoff
-
Salesforce integrates Work.com with Sales Cloud platform
Available next year, Salesforce.com's Work.com will merge human capital management with sales in the cloud.News | 17 Dec 2012
-
Sales compensation management system boosts visibility at prosthetics supplier
Salespeople at a California prosthetic supplier get paid faster, work smarter with sales compensation management system software.Feature
-
Salesforce, Microsoft announce major marketing software deals
Salesforce.com has partnered with 20 vendors to fill out its Marketing Cloud platform, and Microsoft acquired automated marketing vendor MarketingPilot.News | 19 Oct 2012
-
Salesforce.com tackles social marketing with Marketing Cloud
Salesforce.com is getting into the marketing technology business with its latest release, Marketing Cloud.Conference Coverage | 21 Sep 2012
-
Salesforce unveils a slew of social products at Dreamforce conference
Salesforce.com officials at Dreamforce 2012 unveiled several new cloud products aimed at bringing social media-style collaboration to the workplace.Conference Coverage | 20 Sep 2012
- VIEW MORE ON : Salesforce
-
Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM
Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference.Video
-
Convergence conference should highlight changes to Microsoft Dynamics
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.News | 14 Mar 2013
-
Special Report: Microsoft Convergence 2013
Convergence 2013 hits New Orleans and we're there to bring you live conference coverage. Stay tuned for the latest on the Dynamics CRM product line.Live: Convergence 2013
-
Emirates Airlines creates a Windows 8 CRM application for the sky
Emirates Airlines created a Windows 8 CRM application for the HP ElitePad 900 to improve customer relations.Feature
-
Microsoft Dynamics CRM software now includes Yammer and Skype
Microsoft added a new user interface and integrated Skype and Yammer in an update of its Dynamics CRM software.News | 02 Nov 2012
-
Salesforce, Microsoft announce major marketing software deals
Salesforce.com has partnered with 20 vendors to fill out its Marketing Cloud platform, and Microsoft acquired automated marketing vendor MarketingPilot.News | 19 Oct 2012
-
Forrester reviews a wave of CRM software products
Forrester makes heads and tails of CRM software in a market that’s seeing extensive vendor consolidation and more cloud deployments.Feature
-
CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.Reader Survey | 21 May 2012
-
Red Sox hit home run with custom Microsoft CRM app
The Boston Red Sox spent seven years searching for a CRM system to handle ticketing and fan engagement before selecting a custom version of Microsoft CRM.News | 09 Feb 2012
-
Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features.News | 06 Feb 2012
- VIEW MORE ON : Microsoft CRM
-
SAP introduces HANA-driven CRM deployment
SAP has tied its HANA in-memory database to its CRM software. Analyst Denis Pombriant hoped the offering would focus more on connections and less on speed.Opinion
-
Forrester reviews a wave of CRM software products
Forrester makes heads and tails of CRM software in a market that’s seeing extensive vendor consolidation and more cloud deployments.Feature
-
CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.Reader Survey | 21 May 2012
-
Shred-it goes small, choosing Sky Technologies for mobile SAP CRM
When it came time to mobilize its CRM service application, Shred-it chose Sky Technologies, a niche mobility vendor that specializes in SAP applications.News | 07 Mar 2012
-
CRM user interface guide
This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards.Report
-
User interfaces: CRM-Outlook integration
Face it, sales reps spend more time in Outlook than any other application. That’s what makes CRM-Outlook integration so important. Compare the major CRM vendors’ email integration here.Photo Story
-
User interfaces: Mobile CRM applications
Ensuring a successful CRM implementation requires a user-friendly, navigable user interface (UI). Compare the major vendor’s mobile UIs here.Photo Story
-
CRM user interfaces: Sales dashboard examples
Sales dashboards provide at-a-glance insight into key metrics, be it the sales pipeline, progress to goal or account activities. These screenshots of sales dashboard user interfaces from several CRM vendors.Photo Story
-
SAP takes another shot at CRM on-demand
SAP is releasing a new CRM application and says this one will focus on sales users, not management and can succeed where its predecessor failed in replacing Salesforce.com in its install base.News | 02 Mar 2011
-
Salesforce vs. Siebel faceoff: Salesforce inventing CRM's future
In this Salesforce vs. Siebel faceoff, one analyst argues that Salesforce is inventing the future, while Siebel is trying to get into it.Faceoff
-
Forrester reviews a wave of CRM software products
Forrester makes heads and tails of CRM software in a market that’s seeing extensive vendor consolidation and more cloud deployments.Feature
-
CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.Reader Survey | 21 May 2012
-
CRM user interface guide
This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards.Report
-
User interfaces: CRM-Outlook integration
Face it, sales reps spend more time in Outlook than any other application. That’s what makes CRM-Outlook integration so important. Compare the major CRM vendors’ email integration here.Photo Story
-
User interfaces: Mobile CRM applications
Ensuring a successful CRM implementation requires a user-friendly, navigable user interface (UI). Compare the major vendor’s mobile UIs here.Photo Story
-
CRM user interfaces: Sales dashboard examples
Sales dashboards provide at-a-glance insight into key metrics, be it the sales pipeline, progress to goal or account activities. These screenshots of sales dashboard user interfaces from several CRM vendors.Photo Story
-
Column: RightNow key to Oracle’s customer experience management plans
CRM industry expert Denis Pombriant asserts the Oracle acquisition of RightNow is good news for customers, industry.News | 03 Nov 2011