Call center VoIP software News
May 15, 2013
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.
April 10, 2012
A stay-at-home call center agent talks about the job’s freedom and occasional disconnectedness.
July 20, 2010
With a new midmarket contact center suite, an upgrade to its analytics and its entrance into WFO, Avaya is following through on its Nortel promises.
May 27, 2010
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure.
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Contact center infrastructure evolves quickly and updates are inevitably necessary. Here's how to identify and make the changes your organization needs to ensure customer success. Continue Reading
Speech recognition, the ability for a machine to convert spoken language to text, is often used for voice dialing, call routing and voice search. Continue Reading
A contact center infrastructure is a framework composed of the physical and virtual resources that a call center facility needs to operate effectively. Continue Reading
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The current synergies between unified communications and the contact center are unmistakable, as cloud technology helps transform the customer-facing experience. Continue Reading
Wheaton Van Lines and Bekins Van Lines joined forces and needed new contact center software to accommodate an expanded business. Continue Reading
Get help evaluating VoIP for your call center in this expert podcast. Find out about VoIP benefits and drawbacks, building a VoIP business case and using VoIP to connect remote call center agents. Continue Reading
Manage Call center VoIP software
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If your contact center software needs updating, this tip will help you focus on some of the must-have technology to buy in 2017. Continue Reading
Contact center infrastructure purchases can be costly, but they also bring serious ROI through a boost in efficiency and customer experience. Continue Reading
Contact centers are searching for ways to bring efficiency to their processes without sacrificing customer-service quality. Chatbots offer one avenue. Continue Reading
Problem Solve Call center VoIP software Issues
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Customer service agents set the tone for a customer's interactions with a company. Learn how to improve the experience with contact center management dos and don'ts from an expert. Continue Reading
Learn call center strategy from Donna Fluss in this expert tip, including the benefits of remote agents for the call center. Continue Reading
How New Jersey's Office of Information Technology moved from a mainframe environment to a dual SAN. Continue Reading