Call center VoIP software News
May 15, 2013
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.
April 10, 2012
A stay-at-home call center agent talks about the job’s freedom and occasional disconnectedness.
July 20, 2010
With a new midmarket contact center suite, an upgrade to its analytics and its entrance into WFO, Avaya is following through on its Nortel promises.
May 27, 2010
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure.
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Call center operations are working hard to keep up with the technology revolution. Find out why the call center is not just for telephones anymore. Continue Reading
Test your knowledge of VoIP concepts, the VoIP call center market, VoIP benefits and VoIP call center software with our VoIP call center technology quiz. Continue Reading
Organizations across all industries are deploying virtual call centers in an effort to cut costs and improve the customer experience. Now, advances in Voice over Internet Protocol (VoIP) technology and on-demand call center applications have made it... Continue Reading
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Wheaton Van Lines and Bekins Van Lines joined forces and needed new contact center software to accommodate an expanded business. Continue Reading
Get help evaluating VoIP for your call center in this expert podcast. Find out about VoIP benefits and drawbacks, building a VoIP business case and using VoIP to connect remote call center agents. Continue Reading
A virtual call center can be beneficial for organizations looking to cut costs, improve employee retention and boost customer satisfaction, some experts say. With technology like Voice over Internet Protocol (VoIP) readily available, starting a ... Continue Reading
Manage Call center VoIP software
Learn to apply best practices and optimize your operations.
Customer service agents set the tone for a customer's interactions with a company. Learn how to improve the experience with contact center management dos and don'ts from an expert. Continue Reading
Unified communications bring a wealth of advantages to the call center but also tremendous challenges in managing agents and the organization as a whole. Continue Reading
In many of today's call centers, session initiation protocol (SIP) allows customers and call center agents to connect through various forms of multimedia communications. We've gathered these terms and definitions to help you better understand SIP ... Continue Reading
Problem Solve Call center VoIP software Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Learn call center strategy from Donna Fluss in this expert tip, including the benefits of remote agents for the call center. Continue Reading
How New Jersey's Office of Information Technology moved from a mainframe environment to a dual SAN. Continue Reading
In this first edition of Scheier's Security Product Roundup, Robert Scheier discusses the current state of PKI. Continue Reading