Call center VoIP software

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  • Contact centers turn to unified communications with IP technology

    Eastman Chemical, a longtime SAP customer, turned to its enterprise application provider to build out its unified communications technology in the contact center.  Article

  • Evaluating VoIP for your call center

    Get help evaluating VoIP for your call center in this expert podcast. Find out about VoIP benefits and drawbacks, building a VoIP business case and using VoIP to connect remote call center agents.  Podcasts

  • The VoIP call center technology quiz

    Test your knowledge of VoIP concepts, the VoIP call center market, VoIP benefits and VoIP call center software with our VoIP call center technology quiz.  Quiz

  • Extending the call center through unified communications demands a comprehensive strategy

    Unified communications bring a wealth of advantages to the call center but also tremendous challenges in managing agents and the organization as a whole.  Article

  • Understanding Session Initiation Protocol in today's call centers

    Session Initiation Protocol (SIP) is being used effectively in some call centers, but if your call center is using products from multiple vendors, you may not be able to take advantage of the benefits. Get tip for understanding SIP from call center e...  Column

  • SIP in the call center: Top 10 buzzwords

    In many of today's call centers, session initiation protocol (SIP) allows customers and call center agents to connect through various forms of multimedia communications. We've gathered these terms and definitions to help you better understand SIP in...  Top Buzzwords

  • Understanding the virtual call center trend: Quiz

    Organizations across all industries are deploying virtual call centers in an effort to cut costs and improve the customer experience. Now, advances in Voice over Internet Protocol (VoIP) technology and on-demand call center applications have made it ...  Quiz

  • The emergence of the virtual call center: Top 10 headlines

    A virtual call center can be beneficial for organizations looking to cut costs, improve employee retention and boost customer satisfaction, some experts say. With technology like Voice over Internet Protocol (VoIP) readily available, starting a virtu...  Special Report

  • Going green with at-home call center agents

    Call center infrastructure vendors are boasting of the environmental benefits of at-home agents, but the price of gas is proving a more compelling argument.  Article

  • Call center technologies: Top 10 buzzwords

    Call center technology is constantly evolving, so it can be difficult to keep track of the latest innovations in the market. We've compiled this list of the top 10 call center technologies to consider for today's call centers.  Top Buzzwords

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