Call center VoIP software

Email Alerts

Register now to receive SearchCRM.com-related news, tips and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

  • speech recognition

    Speech recognition is the ability of a machine or program to identify words and phrases in spoken language and convert them to a machine-readable format.  Definition

  • voice logger

    A voice logger is a device or program used to record audio information from telephones, radios, microphones and other sources for storage on a computer's hard drive or removable media.  Definition

  • IP moves beyond cost savings in contact center

    IP-enabled contact centers are moving beyond cost-cutting measures and are poised to build real customer value.  Article

  • VoIP in the call center: Making the transition

    Smaller organizations are proving more nimble in making the switch to VoIP in the call center. One Florida credit union is already a veteran.  Article

  • Intervoice buys Nuasis call center tools

    Speech and IVR player Intervoice has snapped up the assets of Nuasis, bringing together IVR, speech recognition and contact center software.  Article

  • 6. Training in the call center

    Read the sixth answer to SearchCRM.com's call center agent quiz and more detailed information on workforce optimization and call center performance.  Quiz

  • 7. Speech technology

    Read the seventh answer to SearchCRM.com's call center agent quiz and more detailed information on workforce optimization and call center performance.  Quiz

  • 5. Multifunctional call center agent

    Read the fifth answer to SearchCRM.com's call center agent quiz and more detailed information on workforce optimization and call center performance.  Quiz

  • 9. Quality assurance

    Read the ninth answer to SearchCRM.com's call center agent quiz and more detailed information on workforce optimization and call center performance.  Quiz

  • Remote call center agents can offer cost savings and other benefits

    Learn call center strategy from Donna Fluss in this expert tip, including the benefits of remote agents for the call center.  Ask the Expert

Back to top