Call center VoIP software

Voice over Internet Protocol (VoIP) is making waves in the call center, but is it right for your organization? Start here for the latest news, expert advice and resources on call center VoIP software. Get an introduction to VoIP and find information on products and vendors. Learn how to calculate the ROI of a VoIP rollout and read up on the benefits of using VoIP in the call center. Read about how virtual call centers are using this technology and the effect it has on customer satisfaction. Learn how VoIP can help cut costs and response time in the call center. Visit the VoIP All-in-One Guide for help with selecting technology, evaluating vendors, planning for an implementation and managing and maintaining VoIP technology in the call center. Browse chapter downloads and white papers for more VoIP information and resources.

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  • off-peak 23 Jul 2007

    Word - Off-peak, in a call center context, describes a time period with fewer calls than are handled in a busy period... (Continued)

  • outbound call 23 Jul 2007

    Word - An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client... (Continued)

  • outbound call center 23 Jul 2007

    Word - An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client... (Continued)

  • inbound call center 23 Jul 2007

    Word - An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls... (Continued)

  • Erlang C 23 Jul 2007

    Word - Erlang C is a traffic modeling formula used in call center scheduling to calculate delays or predict waiting times for callers... (Continued)

  • inbound call 23 Jul 2007

    Word - An inbound call is one that a customer initiates to a call center or contact center... (Continued)

  • call center agent 20 Jul 2007

    Word - A call center agent is the person who handles incoming or outgoing customer calls for a business.

  • Erlang B 20 Jul 2007

    Word - Erlang B is a modeling formula that is widely used in call center scheduling... (Continued)

  • voice logger 30 Nov 2004

    Word - A voice logger is a device or program used to record audio information from telephones, radios, microphones and other sources for storage on a computer's hard drive or removable media.

  • virtual agent 07 May 2003

    Word

See also -Topics Related to Call center VoIP software:

Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Online service