Call center agent News
September 01, 2015
With Dreamforce 2015 approaching, Salesforce is applying its new Lightning application to customer service, with the Service Cloud Lightning Console.
May 22, 2015
At the ICMI Contact Center Expo, users were interested in how to make their centers more efficient while serving customers in whatever channel they choose.
April 08, 2015
Bouquet Training, a module in the Bouquet CDM platform, enables managers to customize contact center agent training courses based on customer feedback.
March 02, 2015
Contact center agents are supposed to help customers with issue resolution. But that's tough when agents lack good working knowledge of products.
Call center agent Get Started
Bring yourself up to speed with our introductory content
Contact center agents can better approximate an omnichannel customer experience with the right tools, such as a single user interface for customer information. Continue Reading
Call centers have evolved to address customers' multichannel needs. Agents' skills need to diversify to meet new service demands. Continue Reading
The need to connect with customers across multiple channels has made it harder than ever to analyze customer data and provide much-needed services that improve the customer experience. This e-book series helps organizations navigate knotty ... Continue Reading
Evaluate Call center agent Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
The virtual contact center has become increasingly compelling. Why? Continue Reading
Demographic-based call routing has refocused old techniques to provide the best customer journey. Continue Reading
WebRTC is open source code that could make a measurable difference in omnichannel customer experience. Continue Reading
Manage Call center agent
Learn to apply best practices and optimize your operations.
As more consumers utilize social media customer service options, organizations are finding it's important to create strategies to handle company responses. Continue Reading
Contact centers were historically viewed as cost centers rather than locus points for enhancing customer experience. Continue Reading
Contact centers already suffer from turnover that puts customer experience strategies at risk. Companies need to tackle better customer experience via employee engagement strategy. Continue Reading
Problem Solve Call center agent Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
In order to handle calls successfully, a global contact center needs its agents to have a background in multiple products and to understand multiple cultures. Continue Reading
Some contact center agent training systems miss the mark. When choosing technology, managers must be in tune with the frontline's needs. Continue Reading
Strategies, trends and best practices for modernizing today's contact center are examined in this essential guide. Continue Reading