Email Alerts
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Call center interaction dos and don'ts
Handling customer interactions isn't always easy, since every interaction is unique and different customers present different challenges. We've put together this list of the things call center agents and customer service reps should and shouldn't do ... Special Report
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Call center contest: How did you impact the customer experience?
The editors at SearchCRM.com want to know about your most rewarding experience as a customer service rep – our panel of judges will nominate their favorite stories and the top three will win American Express Gift Cards. Contest
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Is now the time for contact center spending?
Gartner and DMG Consulting have both issued research suggesting that, while finding budget might be difficult, now is the time to invest. News
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Examining call center cell phone regulations
Find out why most call centers don't allow cell phones or other personal items inside. Learn about call center regulations set by the PCI and FCC. Ask the Expert
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Aspect takes AIM at contact center performance management
Aspect's acquisition of AIM's performance management software will bring in-house capabilities it previously provided through an OEM with Merced. Article
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What's the best way to manage unprofitable customers?
Learn tips for turning unprofitable customers into profitable customers in this tip. Find out who in the organization should manage unprofitable customers. Ask the Expert
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Linking call center agents and customer profit with Martha Rogers
Learn about the link between call center agents and customer profit and find out how predictive analytics technology can help build customer profitability in this podcast. Podcast
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Measuring call center key performance indicators to optimize cost, quality
In this podcast, listeners will find out which call center key performance indicators (KPIs) have the biggest impact on the bottom line and the customer experience. Get tips from a call center me Podcast
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CRM jobs and careers: Special report
In this CRM jobs and careers special report, you'll find popular news articles, expert advice and other resources to help with a job search or career advancement. Get the latest CRM job market news and headlines from SearchCRM.com and other sources. ... Special Report
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Finding remote call center agent jobs and opportunities
In this expert answer, Donna Fluss gives tips for finding remote call center agent jobs and lists 16 things people should do to prepare for a job as a remote call center agent. Ask the Expert