Call center management and customer service

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  • social CRM

    Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites, such as Twitter and Facebook. Continue Reading

  • Six customer service channels you need to support

    The first step in determining which channels to use for customer service is to understand customer demands, and then supply those communications channels effectively. Continue Reading

  • contact center software

    Contact center software is a technology tool that increases the effectiveness and efficiency of a contact center, with specific focus on interactions between customers and contact center agents. Continue Reading

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