Call center outsourcing and offshore call center outsourcing News
October 01, 2013
Despite controversy, outsourcing isn't going away -- in fact, some say conditions are just right for growth. Watch this brief webcast to learn more.
April 26, 2012
Proposed federal legislation would slow the exodus of call center jobs, but analysts question the intent behind it and effectiveness.
December 05, 2011
Contact centers will see overhauled programs for certifications next year that address the full range of channels, with emphasis on social media technology.
November 03, 2011
CRM industry expert Denis Pombriant asserts the Oracle acquisition of RightNow is good news for customers, industry.
Call center outsourcing and offshore call center outsourcing Get Started
Bring yourself up to speed with our introductory content
Strategies, trends and best practices for modernizing today's contact center are examined in this essential guide. Continue Reading
The total cost of ownership (TCO) is a calculation that helps predict the actual cost of a purchase. Continue Reading
A storage service provider is an outsourcer that provides storage space and other management duties. Continue Reading
Evaluate Call center outsourcing and offshore call center outsourcing Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Companies are responding to customer pressure to bring contact center operations back to the U.S. But how do they battle the cost burdens that brings? Continue Reading
While companies often rely on IT outsourcing to reduce costs, there are better reasons to farm out IT management. Continue Reading
Compared with on-premises models, hosted contact centers don't harm or enhance customer experience. Continue Reading
Product ReviewsPowered by IT Central Station
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We reviewed Salesforce and MS Dynamics in November last year. Clearly we chose one provider over the other but I’ll save that information for...Continue Reading
With the Mobile Sales feature, we can create drafts in offline mode and sync it later when we are online, but mobile usage to other verticals could be improved.Powered by IT Central Station
Valuable Features: MS Dynamics CRM 2015 release has many exciting features. Following are a couple of my favorite features in this update. ...Continue Reading
Appexchange packages help to quickly hit requirements, but the reporting functionality is much more a query engine than a true reporting module.Powered by IT Central Station
Valuable Features: Quick go-to-market with a sales process Utilization of the "platform as a service" features of Salesforce Appexchange...Continue Reading
Manage Call center outsourcing and offshore call center outsourcing
Learn to apply best practices and optimize your operations.
Outsourcing operations to overseas contact centers, once a popular practice, is receiving pushback from customers and companies alike. Continue Reading
This essential guide examines outsourcing contact center operations, focusing on aspects such as customer experience, security and performance. Continue Reading
Virtual call centers provide agents and companies with flexibility and potentially lower costs. But can they provide equal or better customer service? Continue Reading
Problem Solve Call center outsourcing and offshore call center outsourcing Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
It's difficult for call center outsourcing firms to differentiate themselves from their competitors. Donna Fluss gives tips for call center outsourcers looking to attract new business in this expert tip. Continue Reading
Expert Donna Fluss gives tips for starting a home-based call center and managing remote call center agents. Continue Reading
Lori Bocklund offers advice on how streamline call center operations to ensure a single customer experience for the end user in this expert tip. Continue Reading