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Call center software News
November 29, 2017
It can be challenging to pick a call center technology, implement it and optimize it for the best results. Here are the top 8 call center tools to deliver the best customer experience.
September 14, 2017
In UC news this week, 8x8 and Atlassian integrate their team communication tools, while AeroFS and Redbooth merge on collaboration and task management software.
July 28, 2017
In UC news, Broadview Networks released a service that connects video meeting rooms regardless of location and system type, while InFocus released display wall processors for 4K screens.
June 30, 2017
Cogito's artificial intelligence technology tracks the tone of a conversation and provides real-time coaching for call center agents.
Call center software Get Started
Bring yourself up to speed with our introductory content
A virtual agent (sometimes called an intelligent virtual agent, virtual rep or chatbot) is used to describe a program based in artificial intelligence (AI) that provides automated customer service. Continue Reading
A chatbot is a computer program that attempts to simulate the conversation of a human being via text or voice interactions. Continue Reading
A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer contacts are managed. Continue Reading
Evaluate Call center software Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Selecting the right contact center technology for an organization is essential to its success, but with so many options, how do you know which is the best fit? Continue Reading
Learn the top benefits of speech analytics technology for contact centers, and how speech analytics tools can lead to a better customer experience. Continue Reading
While artificial intelligence and chatbots are finding their way into contact centers, the industry has yet to feel the full effect of AI tools, according to one analyst. Continue Reading
Manage Call center software
Learn to apply best practices and optimize your operations.
Think you're ready to turn over some of your customer service responsibilities to virtual agents? An expert offers 10 tips for implementing chatbots. Continue Reading
Organizations can benefit greatly from applying predictive analytics to contact center data. Here's a look at four areas ripe for upgrades in those workflows. Continue Reading
The emerging technology of emotional analytics is reinventing the way call centers will engage with customers in the future. Continue Reading
Problem Solve Call center software Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Having trouble selecting the wine that goes best with a special meal? And what if your preferred shop doesn't have it? Vivino helps you choose -- and, if needed, find -- the right wine. Continue Reading
IoT analytics helps companies create a better customer experience by providing quality data that allows for the reduction of costs and a more efficient work day. Continue Reading
To keep pace with customer expectations, contact centers must evaluate their technologies and make some difficult decisions about investments in the tools they've used for years. Continue Reading