Email Alerts
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Moving company unpacks new contact center software after acquisition
Wheaton Van Lines and Bekins Van Lines joined forces and needed new contact center software to accommodate an expanded business. Feature
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Insurance firm uses call-routing software to reach Hispanic community
A lead generation company is using call-routing software to reach out to Spanish-speaking consumers seeking insurance. Feature
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Contact center technology helps children track Santa Claus' sleigh
NORAD continues Christmas Eve tradition by offering children a toll-free number to learn Santa Claus' whereabouts. Feature
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Social media channels and contact centers can play together
Proper staffing, training and strategies can make social media channels work wonders in a contact center, according to industry observers. Feature
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Mobile channels: The right and wrong way to reach busy customers
The increased use of mobile applications means contact centers must properly use mobile channels to connect with their customers, experts say. Feature
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Advanced technologies seen as aid to contact center agents
Contact center agents will get help with customer channels from advanced technologies, industry observers say. Feature
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Christian network answers prayers with new contact center software
Christian Broadcasting Network saw significant productivity gains after implementing new contact center software. Feature
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Contact center performance management leads to happier customers
Consultant Donna Fluss explains why contact center monitoring is mission-critical, and provides information to help organizations get started. Feature
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Contact centers need an outside-in approach to technology, analyst says
A Forrester Research analyst recommends that contact center managers consider the customer's perspective when acquiring new technology. Feature
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Service identifies cell phone numbers of call center customers
A new offering from WhitePages Pro allows call centers to identify cell phone numbers when customers call in. News