Email Alerts
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Oracle hopes to improve CRM offerings with InQuira buy
Oracle plans to extend CRM offerings with knowledge management system from InQuira, which it intends to acquire. News
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Companies craft better customer service with video
Companies are using video to transform contact centers and give customers more accessible and higher-quality service. News
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Can a contact center play pivotal role in enterprise CRM strategy?
On the customer front-line, contact centers are best positioned to guide corporate CRM strategy, according to a global benchmarking report. News
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Red Cross boosts donor relationships with new CRM system
The American Red Cross hopes to infuse new life into its donor marketing program with an overhaul of its CRM and call center operations. News
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Hyundai tunes up its customer experience management
Find out how Hyundai boosted its approach to customer experience management. Read best practices for creating customer experience management strategies and learn how to improve customer service. News
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Measure contact center analytics across channels, have happy customers
By using customer experience management applications to measure how contact center agents interact with customers, companies can assess how well each channel is doing. News
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Best practices for a contact center technology overhaul
With all of the contact center technology options available today, it can be challenging to make the best software choices for your organization. Tap into the expert advice in this e-book to choose contact center technology that will help you leverag... E-Book
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New contact center technology needs traditional rollout
Successful call center overhauls combine new contact center technologies with traditional change management practices to get agent buy-in and business-driven results. News
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Verint releases integrated call center software, offers centralized view of operations
Verint has launched its Impact 360 Workforce Optimization and Voice of the Customer applications for the call center. News
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Contact center software purchases: It’s strictly business
Contact center managers are shifting the discussion of new software away from the on-premises vs. on-demand debate and evaluating software based on traditional business concerns. News