Call center software

Email Alerts

Register now to receive SearchCRM.com-related news, tips and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

  • E-billing and self-service, a perfect match

    Edocs' latest acquisition demonstrates the importance of linking e-billing and account management with Web self-service tools, according to one analyst.  Article | 02 Jun 2004

  • Onyx beefs up its contact center app

    The company's latest release features process automation and intelligent scripting, highlighting the business process and workflow capabilities that are starting to flood the CRM landscape.  Article | 04 May 2004

  • The contact center's piece in the corporate puzzle

    A relatively new type of software tries to help you understand how the call center contributes to a company's overriding vision. Is it worth investing in?  Article | 20 Apr 2004

  • Kana to be connected to Hipbone

    The CRM vendor announces a planned acquisition of an online interaction software maker.  Article | 05 Jan 2004

  • A sneak peek at the contact center of the future

    Sure, the contact center will still be the primary place for customer relations. But its responsibilities will widen and so will its revenue-generating potential.  Article | 11 Dec 2003

  • IBM to call centers: Call-flow development is your job

    IBM has given the job of developing voice-application code to call center managers. Whether they will want the responsibility, however, remains unclear.  Article | 21 Nov 2003

  • IVR hang-ups a bad call for companies, customers

    Contact centers are relying more on interactive voice response (IVR) to cut labor costs. But unless your system has ironed out the kinks, it may be doing more harm them good.  Article | 13 Nov 2003

  • RightNow spruces up service suite

    A redesigned user interface, skills-based routing, analytics and a new module for managing outbound interactions are all part of the company's new hosted contact center software.  Article | 22 Sep 2003

  • Kana extends Web services support to KM

    The contact center vendor's new knowledge management software makes good on a company pledge to support J2EE and .NET.  Article | 22 Sep 2003

  • Siebel teams with SeeBeyond on call center integration

    Siebel Systems announced Tuesday that it is joining with SeeBeyond to integrate its call center application with disparate data sources.  Article | 17 Sep 2003

Back to top