Call center speech technology

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  • speech analytics

    Speech analytics software is a type of speech recognition program that identifies words and analyzes audio patterns to detect emotions and stress in a speaker's voice. If effectively used, speech analytics software can quickly identify a customer's n... 

About Call center speech technology

Discover the value of call center speech technology and evaluate speech vendors for your call center in this topic section. Research the definition and benefits behind speech analytics, interactive voice response (IVR) technology, speech recognition technology and call recording tools. Learn how to use speech technology to design an effective quality monitoring strategy. This section includes speech technology news, case studies and expert advice to help you make the right decisions about speech analytics and recognition tools in your organization.