Email Alerts
-
Social media outreach starts with strategy
Companies don’t always do right by their customers on social media. This e-book chapter will explore how companies misuse social media -- mistaking it for a marketing vehicle -- how they should provide the proper tools to employees and how social pro... E-Chapter
-
Improving the customer experience through technology
Social media channels don't necessarily provide everything a business needs to know about customers. This e-book explains the potential failings of social media and how users can overcome those shortfalls. E-Book
-
Moving Service: Staying Connected With Mobile Apps
It’s expected for businesses to offer mobile apps that can fully integrate into their contact centers and, in turn, fuel e-commerce. This special edition of Business Information magazine will review how apps should be designed to reach custome... E-Zine
-
Innovation, skills key to an effective customer experience strategy
With technology rapidly changing, companies want the latest innovations that will work hand in hand with their customer experience strategy. In this issue of Customer Experience Exchange, learn about which technologies companies use and how th... E-Zine
-
Social CRM goes to market
Mobile commerce is gripping customers and not letting go, as evidenced by the feature article in this edition of Customer Experience Exchange. Read this now to learn how the smartphone trend is leading to a new breed of applications that lets you buy... E-Zine
-
Small businesses compete in e-commerce with same-day shipping
Following mammoths like Amazon and eBay, smaller manufacturers are beginning to pack up their goods the day they're ordered. The industry might never be the same with same-day shipping. Feature
-
From Disney to dishwashers: Digital CRM to change customer experience
Disney World and other companies have started using digital CRM to get pulse of customers and gather data. Feature
-
Social media listening pulls direct opinion, focus groups get personal
Social media listening can capture unfiltered consumer thought, but focus groups still provide relevant insight, marketers and industry observers say. Feature
-
CIO whips Bally Total Fitness into shape with new CRM techniques
Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies. Business Informers
-
Mobile engagement at Krispy Kreme: Clever sensors ping doughnut lovers
Easy-to-use apps that are designed specifically for mobile devices are a great way to engage customers. Just ask the folks at Krispy Kreme. Feature
-
CEM requires more than just customer service skills
It’s not just tools companies need to power customer experience management; it’s employees who can do the job. And the skills those workers need to go far beyond mere customer service. Feature
-
CEM jobs employ both sides of the brain
Every customer experience management project needs a creative thinker, but what about a numbers guy or a people person? Success depends on getting all three in one hire, industry observers say. Feature
-
Customer experience management technologies shape business strategies
With technology rapidly changing, companies want the latest innovations that mesh with their customer experience management strategies. But it also takes the right employees to make CEM work, industry observers say. Feature
-
Successful CEM strategy, study finds, calls for higher employee wages
A retailer's successful CEM strategy, study finds, requires above-average employee wages. Feature
-
A top e-commerce strategy seen as ticket to strong sales
Analysts provide tips on strengthening e-commerce strategies. Feature
- See more Essential Knowledge on Commerce technology and strategy
-
NetSuite acquires Retail Anywhere, touts revised e-commerce technology
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology. News | 10 Jan 2013
-
Oracle ties social, CRM, analytics products to customer experience
Oracle is bringing together its many social, analytic and CRM acquisitions under a new customer experience management product strategy. News | 25 Jun 2012
-
Half of Fortune 1000 won’t see ROI with social CRM, analyst predicts
Gartner predicts only half of Fortune 1000 companies will see return on investment from social CRM. News | 14 Jun 2012
-
Oracle and Salesforce make play for social CRM platforms
The CRM heavyweights bought up a handful of social CRM start ups this month and it should convince CRM buyers to invest in the technology themselves, analysts said. News | 08 Jun 2012
-
Chatter growing louder, more call centers see value of social media
Attendees at the ACCE call center expo say they’re ready to engage customers through social media. News | 17 May 2012
-
Mobile CRM apps aim to connect smartphones, contact centers
Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers. News | 03 May 2012
-
IBM’s plans are in Tealeaf with purchase of CEM analytics firm
IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology. News | 02 May 2012
-
E-commerce, social media driving CRM, experts say
E-commerce will keep growing, forcing companies to improve their CRM systems and break down silos between the two, analysts predict. News | 23 Apr 2012
-
Virtual agents go from service to sales for antivirus software maker
Better technology and consumers eager to avoid phone calls are increasing the use of virtual agents for customer service, but one pioneer is adding them to online sales as well. News | 27 Feb 2012
-
Wineries uncork predictive analytics with tools from e-commerce provider
Wineries are preparing to tackle customer retention with predictive analytics tools thanks to a new partnership between an e-commerce provider and Information Builders. News | 26 Sep 2011
- See more News on Commerce technology and strategy
-
Can open source content management tools support e-commerce sites?
It's important to consider user experience and flexibility when choosing open source content management or commercial tools for e-commerce sites. ATE
-
digital CRM
Digital CRM is the use of multiple electronic communications channels and technologies to enhance customer relationship management (CRM). The digital approach to CRM is more interactive than the traditional model but also automates many interactions ... Definition
-
Building an ecommerce website that works: How to offer customers a superior online experience
Get tips for building a customer-focused ecommerce website in this podcast. Learn about ecommerce website development and how ecommerce websites can improve the customer experience. Podcasts
-
Small businesses compete in e-commerce with same-day shipping
Following mammoths like Amazon and eBay, smaller manufacturers are beginning to pack up their goods the day they're ordered. The industry might never be the same with same-day shipping. Feature
-
Social media outreach starts with strategy
Companies don’t always do right by their customers on social media. This e-book chapter will explore how companies misuse social media -- mistaking it for a marketing vehicle -- how they should provide the proper tools to employees and how social pro... E-Chapter
-
Improving the customer experience through technology
Social media channels don't necessarily provide everything a business needs to know about customers. This e-book explains the potential failings of social media and how users can overcome those shortfalls. E-Book
-
digital CRM
Digital CRM is the use of multiple electronic communications channels and technologies to enhance customer relationship management (CRM). The digital approach to CRM is more interactive than the traditional model but also automates many interactions ... Definition
-
From Disney to dishwashers: Digital CRM to change customer experience
Disney World and other companies have started using digital CRM to get pulse of customers and gather data. Feature
-
Can open source content management tools support e-commerce sites?
It's important to consider user experience and flexibility when choosing open source content management or commercial tools for e-commerce sites. ATE
-
Moving Service: Staying Connected With Mobile Apps
It’s expected for businesses to offer mobile apps that can fully integrate into their contact centers and, in turn, fuel e-commerce. This special edition of Business Information magazine will review how apps should be designed to reach custome... E-Zine
-
Social media listening pulls direct opinion, focus groups get personal
Social media listening can capture unfiltered consumer thought, but focus groups still provide relevant insight, marketers and industry observers say. Feature
-
NetSuite acquires Retail Anywhere, touts revised e-commerce technology
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology. News
-
CIO whips Bally Total Fitness into shape with new CRM techniques
Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies. Business Informers
- See more All on Commerce technology and strategy
About Commerce technology and strategy
Customer experience management technology helps companies improve customer service and increase revenue. Get answers to the common question "what is customer experience management" and learn how to use customer experience management software to achieve your company's goals. Discover how companies are managing the retail aspect of the customer experience through POS upgrades and e-commerce technology. And find out how companies are managing the customer experience across multiple channels, including the Web, social media, mobile and phone.