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Customer data integration and CRM News
October 14, 2014
An SAP and Salesforce integration created consistent price quotes for customers, which eliminated the used-car salesman mentality at one company.
September 05, 2014
AppMesh's latest update to its mobile app, SalesMesh, gives users more ways to refine customer data before it is put into a corporate system.
August 15, 2014
In the era of multichannel retail, companies are struggling with customer data management, inventory fulfillment and more.
June 23, 2014
Micros Systems sells POS software to major retailers, restaurants and hotels. Why is Oracle interested in that? Maybe, it's about the data.
Customer data integration and CRM Get Started
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As call centers modernize, they face serious challenges in terms of legacy application integration with new systems. Continue Reading
Forrester's Mike Gualtieri details how to develop a unified plan for managing customer data that gives business users what they need to succeed. Continue Reading
Integration (from the Latin integer, meaning whole or entire) generally means combining parts so that they work together or form a whole. Continue Reading
Evaluate Customer data integration and CRM Vendors & Products
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A new customer relationship management system hosted in the cloud reduced IT infrastructure tasks at student coaching company InsideTrack, but it created new requirements for integrating data. Continue Reading
CRM platforms could connect traditionally back-office applications such as ERP systems, HR and so on. Could CRM make ERP irrelevant? Continue Reading
Companies need to take a data-driven approach to marketing, sales and product development to stay ahead of the customer empowerment curve. Continue Reading
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The initial set up and configuration is fairly straight forward, which is one of the strengths of this product.Powered by IT Central Station
I rated Informatica MDM a 4.5 because: The features it provides Ease of configuration and usage The level of control the product...Continue Reading
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Valuable Features: - Seamless integration of MDM, data quality and data integration modules - Repository of data models from other customers -...Continue Reading
PCM is a tool for master data management or enterprise information management used to build and maintain a unique and clean master entity that is free from problems associated with data quality.Powered by IT Central Station
Valuable Features: • PCM is a tool used to manage, predict, and monitor multi-year data projects, and avoid failure of programs. • PCM updates...Continue Reading
Manage Customer data integration and CRM
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Companies need to make it worth customers' while to supply their customer data. Continue Reading
A lack of data integration between CRM and other back-end systems still impedes true mobile CRM capability. Continue Reading
Companies want to use better data analytics to get a more comprehensive understanding of their customers. But today's reality suggests that is in the distant future. Continue Reading
Problem Solve Customer data integration and CRM Issues
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These six must-haves in CRM data analytics applications get you closer to customers through behavioral insight. Continue Reading
According to Salesforce.com, about 70% of CRM data “goes bad,” or becomes obsolete, annually. Find out the truth behind this statistic, and strategies companies can use to keep data up to date. Continue Reading
Expert Lori Bocklund weighs in on using real-time speech analytics to monitor your agents. Continue Reading