Customer experience management strategy

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  • social CRM

    Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites, such as Twitter and Facebook. Continue Reading

  • Six customer service channels you need to support

    The first step in determining which channels to use for customer service is to understand customer demands, and then supply those communications channels effectively. Continue Reading

  • customer engagement

    Customer engagement is the means by which a company creates a relationship with its customer base to foster brand loyalty and awareness Continue Reading

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