By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
Customer experience management News
May 02, 2017
In strikingly similar moves, CRM rivals Oracle and Pegasystems provide support for new Google Home, Amazon Alexa and Facebook Messenger channels driven by AI, APIs.
March 15, 2017
The purchase of Tagga is expected to help Campaign Monitor combine cloud email marketing with CRM. Less costly, more personalized marketing campaigns will be possible.
March 13, 2017
By combing insights about where employees spend time when using sales and marketing apps, Radial was able to better streamline the customer and sales and service agent experiences.
February 01, 2017
The Salesforce flavor of artificial intelligence, Einstein, is trying to bring practical productivity to everyday tasks, but can it prevail over long-standing competition?
Customer experience management Get Started
Bring yourself up to speed with our introductory content
Cross-sell is a marketing term for the practice of suggesting related products or services to a customer who is considering buying something. Continue Reading
You might just now be reading about sentiment analysis tools for social media, yet software implementation promises deeper customer insights that drive sales and marketing. Continue Reading
It's not enough to just purchase new marketing software. Your overall business strategy will determine your company's needs and steer you away from costly mistakes. Continue Reading
Evaluate Customer experience management Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
While text-based communication is growing in popularity, it lacks the context of voice or video communication. UC expert Jon Arnold explains how contextual communications can fill the gap. Continue Reading
The right CRM platform can give your organization a big boost; not just in sales and marketing, but in every area of your customer engagement strategy. Continue Reading
By implementing customer relationship management tools, organizations have the potential to make significant improvements in marketing efficiency, sales and customer service. Continue Reading
Manage Customer experience management
Learn to apply best practices and optimize your operations.
In the age of omnichannel, an effective demand shaping process is critical. Here's what you need to know about the strategy and collaboration that process requires. Continue Reading
The need for omnichannel capabilities is a major force affecting modern supply chain management. Here are four ways to get strategic, so you won't be left behind. Continue Reading
The emerging technology of emotional analytics is reinventing the way call centers will engage with customers in the future. Continue Reading
Problem Solve Customer experience management Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Learn how to improve the customer experience with these 15 customer experience initiatives any company can implement. Continue Reading
IoT analytics helps companies create a better customer experience by providing quality data that allows for the reduction of costs and a more efficient work day. Continue Reading
Companies still need to be convinced that content marketing strategies are must-haves in the marketing toolkit. Continue Reading