Customer experience management

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  • Multidimensional WCM systems are no longer typecast

    Determining the features an organization needs in its WCM system can be intimidating. We break down the features and capabilities of the choices available today. Continue Reading

  • click and collect

    Click and collect is a hybrid e-commerce model in which people purchase or select items online and pick them up in-store or at a centralized collection point. Continue Reading

  • customer journey map

    A customer journey map is a diagram or several diagrams that depict the stages customers go through when interacting with a company, from buying products online to accessing customer service on the phone to airing grievances on social media. Continue Reading

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