Customer privacy and data security News
May 13, 2016
Despite the ever-ballooning list of smart home products on the market, consumers still see smart home technologies with reticence and as unnecessary.
May 12, 2016
While IoT technologies may be poised to take over markets like connected homes and smart cities, they are raising moral questions for data purveyors.
September 28, 2015
Salesforce's Dylan Steele discusses how data is transferred and used in the new IoT Cloud, as well as how it can adapt for the future.
May 18, 2015
While many industry insiders are still promoting interoperability among IoT standards, the reality is that the market is still fragmented.
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In today's competitive landscape, companies need to keep their promises to ensure they retain the trust of their customers. Continue Reading
Location-based technologies like personalization are yielding valuable consumer data, but companies need to be careful stewards of the information. Continue Reading
Apple’s iBeacon uses Bluetooth Low Energy (BLE) to detect a compatible device within a beacon's vicinity. Continue Reading
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The rise of the digital business has brought about an addition to the C-suite: the chief digital officer job. There are reasons for and against moving the CIO into the role. Continue Reading
While companies go to great lengths to enlist IT security measures, the reality is they block business productivity. Continue Reading
Cities like Palo Alto have launched IoT initiatives that are designed to improve citizens' lives and curb traffic congestion and water usage. Continue Reading
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Cloud computing and mobile devices have undoubtedly changed the nature of content-based security. But have enterprise methods caught up? Continue Reading
To tailor and improve customer experience, companies need to balance customer experience analytics tools with human insight. Continue Reading
Social media records management presents a new challenge for companies. Is enterprise content management software the best tool to aid in this effort? Continue Reading
Problem Solve Customer privacy and data security Issues
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Government regulations encourage healthcare providers to maintain information silos, hobbling the data analysis that could improve business processes and patient care. Continue Reading
When companies abuse customer data, they abuse the customer relationship. Manage customer data as carefully as you would your own corporate data. Continue Reading
In a multichannel contact center, many people may need access to customer data. Learn to ensure data security under challenging conditions. Continue Reading