CRM / Call Center Topics:
Customer privacy and data security
Learn how to protect customer privacy and data security with CRM in this topic section. Read news headlines on CRM and customer privacy and get expert advice on customer privacy in CRM. Get the latest information on customer data security, data breaches and customer privacy. Learn about online customer privacy and get information on customer privacy laws. Find out about do not call legislation, get information on the do not call list and read about compliance with customer privacy regulations. Find out how protecting customer privacy can help businesses generate revenue and keep customers loyal. Read best practices for customer data entry in CRM and learn how to be prepared in the event of a data breach.
News:
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Customer privacy's not as big as trust -- trust me
03 Nov 2009
Column - As the recent Facebook snafus have shown, keeping customer information private is not a given. What's key, columnist Paul Greenberg says, is mutual value -- and trust.
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Gartner: Evaluating Web analytics faces new challenges
09 Sep 2008
Article - Mobile phones and browsers with "privacy mode" are creating challenges for buyers evaluating Web analytics technology. Gartner offered some advice and best practices at its CRM summit.
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Customer privacy a serious challenge for marketers
26 Aug 2008
Article - The world's first chief privacy officer discusses leveraging the competitive advantage of privacy and previews what's coming next in email marketing.
Expert Technical Advice:
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What's the best method for customer data entry in Microsoft CRM?
Ask the Expert - According to Richard Smith, the best way to capture customer data depends upon the nature of the data that you are trying to capture and how you intend to use it. Read his advice for Excel and Dynamics here.
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Data breach notification must demonstrate commitment to customer service
Ask the Expert - Plan for a data breach and you'll be prepared when you need to notify customers. Lior Arussy advises that you focus on four things when reacting to a breach: speed of response, assuming responsibility, proactive guidance, and providing compensation.
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Reference & Learning:
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Who says tech people can't be wordsmiths?
IT Sniglets - In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets.
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Definitions:
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COPPA
29 Jun 2007
Word - The Children's Online Privacy Protection Act (COPPA) is a law passed by the U.S. Congress in 1998 to specifically protect the privacy of children under the age of 13 by requesting parental consent for the collection or use of any personal information of...
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customer-managed relationship
30 Jan 2002
Word -
Comprehensive customizable CRM, COPPA CRM and Open Source CRM.