New & Notable
Customer privacy and data security News
September 04, 2014
Using social media to gather data on customers has been rife with opportunities -- and risks -- for customer data privacy.
June 19, 2014
Facebook just launched Slingshot -- an ephemeral photo-sharing app that rivals Snapchat -- and it may presage the growing importance of such services in the looming era of data privacy.
December 24, 2013
Target's security breach damaged more than wallets; poor retail experience hurts relationships with customers.
April 25, 2012
The Government Cloud will offer a dedicated, secure infrastructure for government agencies.
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Digital marketing, mobility and social networks are changing the way we think about the customer experience. No longer is it enough to send the same message to all customers -- it now must be personalized. To that end, business professionals are ... Continue Reading
Apple’s iBeacon is a location-based service on Apple mobile devices, such as the iPhone, running the company’s operating system (iOS) that tracks the device’s location and can alert other apps when it approaches or leaves a location. Continue Reading
In a multichannel contact center, many people may need access to customer data. Learn to ensure data security under challenging conditions. Continue Reading
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Weigh the pros and cons of technologies, products and projects you are considering.
Social media records management presents a new challenge for companies. Is enterprise content management software the best tool to aid in this effort? Continue Reading
Organizations that run multichannel contact centers have an easier time accessing customer data. Continue Reading
Manage Customer privacy and data security
Learn to apply best practices and optimize your operations.
When companies abuse customer data, they abuse the customer relationship. Manage customer data as carefully as you would your own corporate data. Continue Reading
The payment card industry compliance standards body has released a new document to help contact centers protect sensitive customer data. Continue Reading
A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, and perhaps Internet capability to encourage the customer to control access to information and ordering. Continue Reading
Problem Solve Customer privacy and data security Issues
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Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits? Continue Reading
Expert Debbie Hamel answers users' questions on metadata management. Continue Reading