CRM / Call Center Topics:
Customer privacy and data security
Learn how to protect customer privacy and data security with CRM in this topic section. Read news headlines on CRM and customer privacy and get expert advice on customer privacy in CRM. Get the latest information on customer data security, data breaches and customer privacy. Learn about online customer privacy and get information on customer privacy laws. Find out about do not call legislation, get information on the do not call list and read about compliance with customer privacy regulations. Find out how protecting customer privacy can help businesses generate revenue and keep customers loyal. Read best practices for customer data entry in CRM and learn how to be prepared in the event of a data breach.
-
COPPA
29 Jun 2007
Word - The Children's Online Privacy Protection Act (COPPA) is a law passed by the U.S. Congress in 1998 to specifically protect the privacy of children under the age of 13 by requesting parental consent for the collection or use of any personal information of...
-
database of record
31 Oct 2006
Word - A database of record (DBOR) is a repository for centralized storage of information about objects or people... (Continued)
-
do not call list
26 Nov 2003
Word
-
customer-managed relationship
30 Jan 2002
Word
-
knowledge base
06 Jul 2001
Word
-
Personalization
16 Mar 2001
Word
-
Opt-In Email
17 Nov 1998
Word
-
call center
01 Sep 1998
Word - A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation.
Comprehensive customizable CRM, knowledge base CRM and Open Source CRM.