Customer privacy and data security

Learn how to protect customer privacy and data security with CRM in this topic section. Read news headlines on CRM and customer privacy and get expert advice on customer privacy in CRM. Get the latest information on customer data security, data breaches and customer privacy. Learn about online customer privacy and get information on customer privacy laws. Find out about do not call legislation, get information on the do not call list and read about compliance with customer privacy regulations. Find out how protecting customer privacy can help businesses generate revenue and keep customers loyal. Read best practices for customer data entry in CRM and learn how to be prepared in the event of a data breach.

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  • Customer privacy's not as big as trust -- trust me 03 Nov 2009

    Column - As the recent Facebook snafus have shown, keeping customer information private is not a given. What's key, columnist Paul Greenberg says, is mutual value -- and trust.

  • Gartner: Evaluating Web analytics faces new challenges 09 Sep 2008

    Article - Mobile phones and browsers with "privacy mode" are creating challenges for buyers evaluating Web analytics technology. Gartner offered some advice and best practices at its CRM summit.

  • Customer privacy a serious challenge for marketers 26 Aug 2008

    Article - The world's first chief privacy officer discusses leveraging the competitive advantage of privacy and previews what's coming next in email marketing.

  • Call centers grappling with data security 11 Oct 2006

    Article - Call center security issues are seeing plenty of headlines lately thanks to HP and outsourcing scandals in the U.K. Meanwhile, work-at-home agents are adding a new wrinkle.

  • Marketers see data breach danger, remain unprepared 21 Sep 2006

    Article - A recent study finds that marketers are aware that customer data breaches can harm their brand, but few have a plan of action in place. Companies need to be direct in dealing with the problem.

  • Data breaches tough to stop 07 Sep 2006

    Article - IT pros worry that false positives and a lack of resources are preventing them from blocking data breaches, according to a survey conducted by the Ponemon Institute.

  • More laptops stolen, 300,000 customer records at risk 07 Jun 2006

    Article - Three stolen laptops jeopardize the personal information of former supermarket employees, customers of Hotels.com and members of the YMCA.

  • Fidelity laptop snafu spotlights need for security policies 29 Mar 2006

    Article - The theft last week of a Fidelity-owned laptop containing sensitive data could have easily been prevented. Are your users paying attention when it comes to laptop security?

  • The customer loyalty costs of data breaches 09 Feb 2006

    Article - Breaches of customer data are almost commonplace these days, but they can still mean a big cost and a big blow to customer loyalty.

  • Customer data leaks and losses abound 17 Jan 2006

    Article - Whether it was a government Web site exposing sensitive data or a bank losing with 90,000 customers' Social Security numbers, the past week saw plenty of data security snafus.

See also -Topics Related to Customer privacy:

Analytics, Data integration, Data governance, Data quality management