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Customer privacy and data security

Salesforce.com creates cloud network for governments

The Government Cloud will offer a dedicated, secure infrastructure for government agencies.
Can you trust the cloud? Bill Band weighs in

Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits?
PCI DSS offers call center PCI compliance tips

The payment card industry compliance standards body has released a new document to help contact centers protect sensitive customer data.
PCI compliance in the call center a headache for many

PCI compliance is often left to security or compliance professionals, but call center staff and management need to be familiar with PCI DSS as well.

Customer privacy and data security

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Giving notice: Victims lashing out at compromised companies

A new privacy survey shows people are fed up with how they're being told of data security breaches and severing ties or suing the companies. Article | 04 Oct 2005
Firms measured on customer privacy

Online customer privacy hasn't been a high priority for many organizations, but some top companies are taking it seriously. A recent survey names the top firms. Article | 23 Aug 2005
Inside HP's proactive approach to privacy

HP's Design for Privacy initiative offers customers the flexibility to make their own data decisions. Article | 09 Mar 2005
Security, privacy keys to CRM

High profile breaches of customer data at Bank of America and ChoicePoint should have firms thinking about how privacy affects the customer experience. Article | 02 Mar 2005
Tying trust to customer value

Gaining a customer's trust can have long-term impact on your bottom line Article | 09 Feb 2005
A look inside Procter & Gamble's privacy protection crusade

Procter & Gamble (P&G) has five billion customers in 130 countries. Making sure their personal information doesn't wind up in the wrong hands falls to Zeke Swift, P&G director of global privacy. Interview | 14 Aug 2002

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SAP
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