Data governance News
October 01, 2015
As Salesforce pushes its IoT Cloud, companies must be ready and willing to properly handle the massive influx of device data coming their way.
May 11, 2015
Analytics tools have been incorporated into various enterprise departments. So why are contact center analytics still considered novel rather than vital?
December 24, 2013
Target's security breach damaged more than wallets; poor retail experience hurts relationships with customers.
April 25, 2012
The Government Cloud will offer a dedicated, secure infrastructure for government agencies.
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Marketers, take note: Predictive marketing analytics is changing the way you do your job. Continue Reading
As companies use a CRM system in the wild, they need to be able to make tweaks, and those changes need to be well-documented. Continue Reading
The right CRM training is crucial to the management and development of a CRM system. Make sure your staff has the right CRM skills to survive. Continue Reading
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Mobile location-based services enable companies to enlist data for greater insight about their customers. But success in LBS isn't guaranteed. Continue Reading
For companies to use data analytics effectively, they need to enlist human curiosity to ask the right questions of the data. Continue Reading
Imagine a world where almost all devices can connect to the Internet and send a steady stream of insight about consumer preferences and produces. Continue Reading
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Its web services feature and and flexibility are valuable to us, but setup was complex with many options.Powered by IT Central Station
Valuable Features: Flexibility Web services • Improvements to My Organization: It's not shown any improvements yet. • Room for...Continue Reading
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Valuable Features: We found, most valuable, the ability to view all the information about all of our Items (previously in 8 different systems) in...Continue Reading
It was easy to deploy and configure in the cloud and to integrate with other Microsoft tools, but we've yet to see whether it will scale for millions of records.Powered by IT Central Station
Valuable Features: Its data quality, as well as integration with other Microsoft tools. • Deployment Issues: No issues encountered. •...Continue Reading
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Increasingly, companies have turned to video for customer service, product demos and branding. But they need to measure success with enterprise video metrics. Continue Reading
If your CRM system isn't designed for ease of data entry, it can undermine data analysis and decision making. Here's how to promote cleaner data. Continue Reading
This essential guide examines outsourcing contact center operations, focusing on aspects such as customer experience, security and performance. Continue Reading
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Government regulations encourage healthcare providers to maintain information silos, hobbling the data analysis that could improve business processes and patient care. Continue Reading
In a multichannel contact center, many people may need access to customer data. Learn to ensure data security under challenging conditions. Continue Reading
According to Salesforce.com, about 70% of CRM data “goes bad,” or becomes obsolete, annually. Find out the truth behind this statistic, and strategies companies can use to keep data up to date. Continue Reading