Data governance News
September 30, 2015
As Salesforce pushes its IoT Cloud, companies must be ready and willing to properly handle the massive influx of device data coming their way.
May 11, 2015
Analytics tools have been incorporated into various enterprise departments. So why are contact center analytics still considered novel rather than vital?
December 24, 2013
Target's security breach damaged more than wallets; poor retail experience hurts relationships with customers.
April 25, 2012
The Government Cloud will offer a dedicated, secure infrastructure for government agencies.
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Marketers, take note: Predictive marketing analytics is changing the way you do your job. Continue Reading
As companies use a CRM system in the wild, they need to be able to make tweaks, and those changes need to be well-documented. Continue Reading
The right CRM training is crucial to the management and development of a CRM system. Make sure your staff has the right CRM skills to survive. Continue Reading
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Mobile location-based services enable companies to enlist data for greater insight about their customers. But success in LBS isn't guaranteed. Continue Reading
For companies to use data analytics effectively, they need to enlist human curiosity to ask the right questions of the data. Continue Reading
Imagine a world where almost all devices can connect to the Internet and send a steady stream of insight about consumer preferences and produces. Continue Reading
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We use it for the management of SAP master data with enterprise-wide workflows, but it needs improved mass editing functions.Powered by IT Central Station
Valuable Features: SAP ERP integration - infrastructure, data model, and data distribution. • Improvements to My Organization: We have used...Continue Reading
It helps us solve regulatory requirements with regards to anti-money laundering, which is a must for a financial company. However, it needs a better database.Powered by IT Central Station
Valuable Features: Customer data matching is a valuable feature. • Improvements to My Organization: MDM helps to solve regulatory...Continue Reading
We got a central system which became our single source of the golden record, quality checks, and duplicate checks. However, transformations cannot be mass downloaded or mass uploaded.Powered by IT Central Station
Valuable Features: Flexibility in data modeling is one of the most valuable feature of this product as it gives numerous options to design...Continue Reading
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Increasingly, companies have turned to video for customer service, product demos and branding. But they need to measure success with enterprise video metrics. Continue Reading
If your CRM system isn't designed for ease of data entry, it can undermine data analysis and decision making. Here's how to promote cleaner data. Continue Reading
This essential guide examines outsourcing contact center operations, focusing on aspects such as customer experience, security and performance. Continue Reading
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Government regulations encourage healthcare providers to maintain information silos, hobbling the data analysis that could improve business processes and patient care. Continue Reading
In a multichannel contact center, many people may need access to customer data. Learn to ensure data security under challenging conditions. Continue Reading
According to Salesforce.com, about 70% of CRM data “goes bad,” or becomes obsolete, annually. Find out the truth behind this statistic, and strategies companies can use to keep data up to date. Continue Reading