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Data governance News
December 24, 2013
Target's security breach damaged more than wallets; poor retail experience hurts relationships with customers.
April 25, 2012
The Government Cloud will offer a dedicated, secure infrastructure for government agencies.
April 02, 2012
Companies should put aside internal differences to get handle on MDM, a Gartner researcher says at the group’s CRM conference.
September 20, 2011
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality.
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In 2014, we can expect that CRM governance, risk and compliance will heat up, predicts an expert. Continue Reading
In a multichannel contact center, many people may need access to customer data. Learn to ensure data security under challenging conditions. Continue Reading
Hancock is a C-based programming language developed by AT&T specifically for data mining telephone and Internet records... (continued) Continue Reading
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Organizations that run multichannel contact centers have an easier time accessing customer data. Continue Reading
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Customer data is the currency of business today. But customer data quality efforts are often overlooked, which undermines records management strategy. Continue Reading
Online advertising company adMarketplace uses a mix of NoSQL and SQL databases in a "big data" environment that feeds its search syndication system. Continue Reading
According to Salesforce.com, about 70% of CRM data “goes bad,” or becomes obsolete, annually. Find out the truth behind this statistic, and strategies companies can use to keep data up to date. Continue Reading
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Expert Lior Arussy offers advice on how to use a company's customer database to provide positive customer experiences. Continue Reading