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Hancock
Hancock is a C-based programming language developed by AT&T specifically for data mining telephone and Internet records... (continued) Definition
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Using the customer database to provide good customer experiences
Expert Lior Arussy offers advice on how to use a company's customer database to provide positive customer experiences. Ask the Expert
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entity-relationship diagram (ERD or ER diagram)
An entity-relationship diagram is a data modeling technique that creates a graphical representation of the entities, and the relationships between entities, within an information system. Definition
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IBM dives into unstructured data
Big Blue has unveiled new software for SMBs that want to get more out of unstructured information, such as call center notes, e-mails and printed documents. Article
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Who says tech people can't be wordsmiths?
In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets. IT Sniglets
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cooked data
Cooked data is raw data after it has been processed - that is, extracted, organized, and perhaps analyzed and presented - for further use. Definition
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Data Quality: The Field Guide
It turns out that almost everyone has a stake in data quality. Almost everyone, no matter what their job description, in any organization, large or small, public or private, brand new dot.com or old-style brick and mortar, is impacted by poor data. A... Chapter Download
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Career change: From data analyst to data architect
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Essential technical skills of a Data Warehouse Architect
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Pfizer streamlines financials with new data mart
Number crunching for the pharmaceutical giant has gotten a whole lot easier. Article