CRM / Call Center Topics:
Data governance
This data governance topic section covers everything you need to know about data governance and privacy. Learn about data governance trends and technology and get advice from data governance experts. Get tips to help avoid a data breach and advice for updating your organization's data governance policy. Get customer database management tips and learn how to use the customer database to provide enhanced customer experiences. Find out how problems with customer security and privacy can negatively impact customer retention. Learn the importance of data quality and how to avoid pitfalls with data quality programs.
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Hancock
07 Nov 2007
Word - Hancock is a C-based programming language developed by AT&T specifically for data mining telephone and Internet records... (continued)
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COPPA
29 Jun 2007
Word - The Children's Online Privacy Protection Act (COPPA) is a law passed by the U.S. Congress in 1998 to specifically protect the privacy of children under the age of 13 by requesting parental consent for the collection or use of any personal information of...
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database of record
31 Oct 2006
Word - A database of record (DBOR) is a repository for centralized storage of information about objects or people... (Continued)
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dirty data
21 Sep 2004
Word - In a data warehouse, dirty data is a database record that contains errors.
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Direct marketing
30 Dec 2003
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Michael Lowenstein's SearchCRM article explains that "It's really (almost) all about the data: Optim
29 Nov 2003
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cooked data
03 Feb 2003
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PMML
11 Mar 2002
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customer-managed relationship
30 Jan 2002
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knowledge base
06 Jul 2001
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CRM Solutions presents Data governance research, webcasts and Data governance news articles