CRM / Call Center Topics:
Data governance
This data governance topic section covers everything you need to know about data governance and privacy. Learn about data governance trends and technology and get advice from data governance experts. Get tips to help avoid a data breach and advice for updating your organization's data governance policy. Get customer database management tips and learn how to use the customer database to provide enhanced customer experiences. Find out how problems with customer security and privacy can negatively impact customer retention. Learn the importance of data quality and how to avoid pitfalls with data quality programs.
-
Using the customer database to provide good customer experiences
Ask the Expert - Expert Lior Arussy offers advice on how to use a company's customer database to provide positive customer experiences.
-
Data breach notification must demonstrate commitment to customer service
Ask the Expert - Plan for a data breach and you'll be prepared when you need to notify customers. Lior Arussy advises that you focus on four things when reacting to a breach: speed of response, assuming responsibility, proactive guidance, and providing compensation.
CRM Solutions presents Data governance research, webcasts and Data governance news articles