Data governance

This data governance topic section covers everything you need to know about data governance and privacy. Learn about data governance trends and technology and get advice from data governance experts. Get tips to help avoid a data breach and advice for updating your organization's data governance policy. Get customer database management tips and learn how to use the customer database to provide enhanced customer experiences. Find out how problems with customer security and privacy can negatively impact customer retention. Learn the importance of data quality and how to avoid pitfalls with data quality programs.

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  • Voices of CRM: Jill Dyché on managing customer data, social networks Voices of CRM blog  |  27 Jul 2009

    News - Jill Dyché, an expert on both data management and CRM, shares her advice on managing customer data, social networks and MDM/CDI in this podcast.

  • A true view of the customer requires data 'symbiosis' 02 Jan 2007

    Article - Data quality is not enough by itself. Organizations need to complement it with data integration to preserve customer service and changing processes.

  • Data breaches tough to stop 07 Sep 2006

    Article - IT pros worry that false positives and a lack of resources are preventing them from blocking data breaches, according to a survey conducted by the Ponemon Institute.

  • Travelocity 'activates' customer data for BI 06 Jul 2006

    Article - Like many businesses today, the online travel resource is launching an active data warehouse for customers to bolster business intelligence and CRM.

  • Customer data leaks and losses abound 17 Jan 2006

    Article - Whether it was a government Web site exposing sensitive data or a bank losing with 90,000 customers' Social Security numbers, the past week saw plenty of data security snafus.

  • Security, privacy keys to CRM 02 Mar 2005

    Article - High profile breaches of customer data at Bank of America and ChoicePoint should have firms thinking about how privacy affects the customer experience.

  • Expert: Data quality is misunderstood 23 Feb 2005

    Interview - While many businesses today have an abundant supply of data, many of them lack good processes for keeping it clean and accurate. Larry English, president of Information Impact International, an information quality consultancy based in Brentwood, Tenn.,...

  • The quest for knowledge, power and ROI 11 Oct 2001

    Article - Harnessing your enterprise data into a knowledge management system can be challenging, but promises long-term rewards if done carefully.

See also -Topics Related to Data governance:

Analytics, Data integration, Customer privacy, Data quality management