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Who says tech people can't be wordsmiths?
In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets. IT Sniglets
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Data Quality: The Field Guide
It turns out that almost everyone has a stake in data quality. Almost everyone, no matter what their job description, in any organization, large or small, public or private, brand new dot.com or old-style brick and mortar, is impacted by poor data. A... Chapter Download
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Data Quality Quiz
Test your knowledge with nine data quality questions from SearchCRM.com. Quiz
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Customer service is from Venus, data quality is from Mars
How can the two talk to one another? Forrester has a few ideas and some advice to get customer service on board with data quality and vice versa. Blog | 25 Jan 2012
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Group pushes for social media measurement standards
Consultant and author Katie Paine has formed a social media standards group to create definitions and best practices for defining customer relationships, influence and engagement. News | 21 Dec 2011
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Experts say CEM technology can build single view of customer
Communicating with customers through multiple channels is not a luxury, it’s a necessity. Find out how companies use CEM technology to craft a single view of the customer across channels. News | 28 Sep 2011
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Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality. News | 20 Sep 2011
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Tips for making the business case for CRM analytics – and what can be gained
Using CRM analytics is a popular trend, but it’s important to make a solid business case for bringing it into a CRM environment. Learn what to expect from CRM analytics and how to develop a business plan for integrating the data. News | 15 Sep 2011
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Data virtualization software vs. data warehousing: Qualcomm makes the call
Data virtualization can be a highly effective alternative to data warehousing, according to the director of IT enterprise architecture at Qualcomm. News | 30 Sep 2010
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Gartner Magic Quadrant ranks data quality tools vendors
The best data quality software vendors offer platforms that combine data quality tools with data integration and MDM products, according to Gartner. News | 02 Jul 2010
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Salesforce.com acquires Jigsaw's SaaS-based data services
Salesforce.com is buying Jigsaw's online data services company and sees an opportunity to develop software on top of the information sharing service. News | 21 Apr 2010
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Informatica and IBM MDM vendor acquisitions put MDM in the spotlight
With two major acquisitions and the release of the first open source master data management (MDM) platform, MDM technology may be primed for a resurgence. News | 10 Feb 2010
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IBM to acquire MDM vendor Initiate Systems
IBM said today it plans to acquire Initiate Systems, one of the few remaining independent master data management vendors. News | 03 Feb 2010
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Data mart consolidation
How many data warehouses/marts are needed in an organization to accomplish objectives? Tip
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Triaging source data
One of the most difficult things to do in data warehousing is to engage a new source system. Tip
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Data quality violations, part 4
We derive data in the data warehouse that does not exist in the raw source data. Tip
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Data quality violations, part 3
And then of course, there's the issue of referential integrity as a category of potential data quality errors. Tip
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Data quality management: Handling violations, part 2
Find out about typical data quality management problems, including an error that involves columns that should only contain data if certain data values are present elsewhere. Tip
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Data quality management: Handling violations, part 1
Managing data quality requires handling violations with care. William McKnight offers tips on the best ways to minimize errors in data. Tip
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Acting on data quality in the data warehouse
Data quality can be a hard thing to grasp. You can't improve what you can't measure. Tip
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What is data quality?
Studies have repeatedly shown data quality to be a killer for an organization?s ability to accomplish CRM objectives. Tip
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SQL and the data warehouse: Tip on date dimensions
In every data warehouse there is a dimension 'date' which starts with the year dimension and drills down to date. Use this tip to find out how to change this date. Tip
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Coding data cleansing in AWK
One challenge of implementing data quality on extracted data from operational systems is its presence in different formats. Tip
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More data makes CRM data management harder, but still doable
According to Salesforce.com, about 70% of CRM data “goes bad,” or becomes obsolete, annually. Find out the truth behind this statistic, and strategies companies can use to keep data up to date. Ask the Expert
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The roles of data warehousing, data mining and OLAP in knowledge discovery
Ask the Expert
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Structured vs. unstructured data
Ask the Expert
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Tips for the Oracle Star Schema data warehouse
Ask the Expert
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Helping users see the data warehouse as a trusted source of enterprise intelligence
Ask the Expert
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Processes and techniques in data mining
Ask the Expert
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What's the difference between CRM and database marketing?
What's the difference between CRM and database marketing? Find out why database marketing is a part of CRM and how to optimize marketing initiatives with CRM. Ask the Expert
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What does "churn" really mean?
Ask the Expert
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Data mining in the grocery industry
Ask the Expert
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Data mining vs. data warehousing
Ask the Expert
- See more Expert Advice on Data quality management in CRM
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data quality
In computing, data quality is the reliability and application efficiency of data, particularly when kept in a data warehouse. Data quality assurance (DQA) is the process of verifying the reliability and efficiency of data. Definition
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Customer service is from Venus, data quality is from Mars
How can the two talk to one another? Forrester has a few ideas and some advice to get customer service on board with data quality and vice versa. Blog
-
More data makes CRM data management harder, but still doable
According to Salesforce.com, about 70% of CRM data “goes bad,” or becomes obsolete, annually. Find out the truth behind this statistic, and strategies companies can use to keep data up to date. Ask the Expert
-
Group pushes for social media measurement standards
Consultant and author Katie Paine has formed a social media standards group to create definitions and best practices for defining customer relationships, influence and engagement. News
-
Experts say CEM technology can build single view of customer
Communicating with customers through multiple channels is not a luxury, it’s a necessity. Find out how companies use CEM technology to craft a single view of the customer across channels. News
-
Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality. News
-
Tips for making the business case for CRM analytics – and what can be gained
Using CRM analytics is a popular trend, but it’s important to make a solid business case for bringing it into a CRM environment. Learn what to expect from CRM analytics and how to develop a business plan for integrating the data. News
-
Data virtualization software vs. data warehousing: Qualcomm makes the call
Data virtualization can be a highly effective alternative to data warehousing, according to the director of IT enterprise architecture at Qualcomm. News
-
Gartner Magic Quadrant ranks data quality tools vendors
The best data quality software vendors offer platforms that combine data quality tools with data integration and MDM products, according to Gartner. News
-
Salesforce.com acquires Jigsaw's SaaS-based data services
Salesforce.com is buying Jigsaw's online data services company and sees an opportunity to develop software on top of the information sharing service. News
-
Informatica and IBM MDM vendor acquisitions put MDM in the spotlight
With two major acquisitions and the release of the first open source master data management (MDM) platform, MDM technology may be primed for a resurgence. News
- See more All on Data quality management in CRM
About Data quality management in CRM
Looking for information on data quality management in CRM? Visit this section for quality management news articles and data quality market research. Read about trends in data quality management and the data quality market, plus find news and market research on data quality. Read case studies to understand how organizations are managing data quality. Learn how to avoid data quality issues, the cost of data quality problems and how to handle violations. Also find information on customer data mining and matching customer data.