Data quality management in CRM

• A guide to using customer data and analytics tools for customer loyalty 01 Sep 2009

  News - After years of collecting customer data, companies have a wealth of information about who their customers are and who's loyal, but finding and managing that data is daunting.

• Leveraging customer data to maintain customer loyalty obvious, not easy 01 Sep 2009

  Article - After years of collecting customer data, companies have a wealth of information about who their customers are and who's loyal, but finding and managing that data is a daunting task.

• Voices of CRM: Jill Dyché on managing customer data, social networks Voices of CRM blog  |  27 Jul 2009

  News - Jill Dyché, an expert on both data management and CRM, shares her advice on managing customer data, social networks and MDM/CDI in this podcast.

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• Customer database management tips for the customer-centric company

  Ask the Expert - Find out what steps to take before establishing customer database management tactics in this expert tip. Learn how to uncover customer needs and wants.

• Data quality management: Handling violations, part 2

  Tip - Find out about typical data quality management problems, including an error that involves columns that should only contain data if certain data values are present elsewhere.

• Data quality management: Handling violations, part 1

  Tip - Managing data quality requires handling violations with care. William McKnight offers tips on the best ways to minimize errors in data.

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• Customer data integration and data quality

  Resource Center - Customer data integration (CDI) can help organizations achieve a unified view of the customer, but data quality management comes with its share of challenges. Browse this collection of customer data integration and data quality news, tips and other...

• Who says tech people can't be wordsmiths?

  IT Sniglets - In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets.

• Data Quality Quiz

  Quiz - Test your knowledge with nine data quality questions from SearchCRM.com.

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• Data Governance: A Business Value-Driven Approach Published by: DataFlux Corporation | 20 Nov 2009

  White Paper - This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.

• TSM 6 Launchpad Demo Published by: IBM | 12 Nov 2009

  Product Demo - This demonstration menu for IBM Tivoli Storage Manager includes an overview, expert videos, product demonstrations, and additional resources. See how this end-to-end data recovery management solution can benefit your organization.

• eBook: Best Practices for Implementing BI in ERP Centric Environments Published by: IBM | 04 Nov 2009

  eBook - Read this e-book, which is specifically written to address the unique challenges of IT and BI professionals in ERP-centric environments. This set of articles offers best practices and strategic advice for organizations seeking to optimize business intelligence programs.

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• dirty data 21 Sep 2004

  Word - In a data warehouse, dirty data is a database record that contains errors.

• trouble ticket 12 Sep 2003

  Word - A trouble ticket (sometimes called a trouble report) is a mechanism used in an organization to track the detection, reporting and resolution of some type of problem.

• cooked data 03 Feb 2003

  Word

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