Data quality management in CRM

• A guide to using customer data and analytics tools for customer loyalty 01 Sep 2009

  News - After years of collecting customer data, companies have a wealth of information about who their customers are and who's loyal, but finding and managing that data is daunting.

• Leveraging customer data to maintain customer loyalty obvious, not easy 01 Sep 2009

  Article - After years of collecting customer data, companies have a wealth of information about who their customers are and who's loyal, but finding and managing that data is a daunting task.

• Voices of CRM: Jill Dyché on managing customer data, social networks Voices of CRM blog  |  27 Jul 2009

  News - Jill Dyché, an expert on both data management and CRM, shares her advice on managing customer data, social networks and MDM/CDI in this podcast.

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• Customer database management tips for the customer-centric company

  Ask the Expert - Find out what steps to take before establishing customer database management tactics in this expert tip. Learn how to uncover customer needs and wants.

• Data quality management: Handling violations, part 2

  Tip - Find out about typical data quality management problems, including an error that involves columns that should only contain data if certain data values are present elsewhere.

• Data quality management: Handling violations, part 1

  Tip - Managing data quality requires handling violations with care. William McKnight offers tips on the best ways to minimize errors in data.

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• Customer data integration and data quality

  Resource Center - Customer data integration (CDI) can help organizations achieve a unified view of the customer, but data quality management comes with its share of challenges. Browse this collection of customer data integration and data quality news, tips and other...

• Who says tech people can't be wordsmiths?

  IT Sniglets - In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets.

• Data Quality Quiz

  Quiz - Test your knowledge with nine data quality questions from SearchCRM.com.

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• Beijing 2008 delivered - Ready for the next stops! Published by: Atos Origin | 24 Nov 2009

  Video - Watch this video to learn some of the steps Atos Origin took to make sure the Beijing 2208 Olympic Games were successful and learn some of the steps they are taking for future Olympic Games, including Vancouver 2010 and London 2012.

• Data Governance: A Business Value-Driven Approach Published by: DataFlux Corporation | 20 Nov 2009

  White Paper - This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.

• TSM 6 Launchpad Demo Published by: IBM | 12 Nov 2009

  Product Demo - This demonstration menu for IBM Tivoli Storage Manager includes an overview, expert videos, product demonstrations, and additional resources. See how this end-to-end data recovery management solution can benefit your organization.

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• dirty data 21 Sep 2004

  Word - In a data warehouse, dirty data is a database record that contains errors.

• trouble ticket 12 Sep 2003

  Word - A trouble ticket (sometimes called a trouble report) is a mechanism used in an organization to track the detection, reporting and resolution of some type of problem.

• cooked data 03 Feb 2003

  Word

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