CRM / Call Center Topics:
Data quality management in CRM
Looking for information on data quality management in CRM? Visit this section for quality management news articles and data quality market research. Read about trends in data quality management and the data quality market, plus find news and market research on data quality. Read case studies to understand how organizations are managing data quality. Learn how to avoid data quality issues, the cost of data quality problems and how to handle violations. Also find information on customer data mining and matching customer data.
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A guide to using customer data and analytics tools for customer loyalty
01 Sep 2009
News - After years of collecting customer data, companies have a wealth of information about who their customers are and who's loyal, but finding and managing that data is daunting.
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Leveraging customer data to maintain customer loyalty obvious, not easy
01 Sep 2009
Article - After years of collecting customer data, companies have a wealth of information about who their customers are and who's loyal, but finding and managing that data is a daunting task.
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Voices of CRM: Jill Dyché on managing customer data, social networks
Voices of CRM blog
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27 Jul 2009
News - Jill Dyché, an expert on both data management and CRM, shares her advice on managing customer data, social networks and MDM/CDI in this podcast.
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Jigsaw offers corporate data free of charge, partners with SaaS CRM
04 Jun 2008
Article - Seeking to take on Hoovers, the user-generated contact database Jigsaw is offering corporate data free of charge and partnering with on-demand CRM vendors.
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Customer data crucial to consolidating CRM
15 Aug 2007
Article - Mergers and acquisitions can result in a tangle of CRM systems and customer information. One consulting firm relied on its partner and careful change management to get through.
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A true view of the customer requires data 'symbiosis'
02 Jan 2007
Article - Data quality is not enough by itself. Organizations need to complement it with data integration to preserve customer service and changing processes.
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Data quality cleans up customer records at Intellidyn
17 Oct 2006
Article - A new data quality system lets the customer information repository match millions of records in just hours.
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Travelocity 'activates' customer data for BI
06 Jul 2006
Article - Like many businesses today, the online travel resource is launching an active data warehouse for customers to bolster business intelligence and CRM.
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Moving customer data quality upstream
20 Apr 2006
Article - Companies should move data quality controls "upstream" to save money, retain customers, and mitigate clean-up efforts, one expert says.
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CIOs seek 'one version of the truth'
23 Feb 2006
Article - CIOs are getting buried under mounds of data, but IBM claims to have the tools to help them take data management to the next level.