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Evaluating CRM software News
November 11, 2014
Saddled with ancient ERP and CRM systems, one company took the leap and implemented an all-in-one system.
October 30, 2014
Pegasystems mixes newly acquired technology into app; Act integrates sales automation, marketing into new version; Criteo expands marketing capabilities.
June 30, 2014
This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
March 07, 2014
Cloud trends have made the software subscription model attractive to companies rather than paying a lump-sum up-front cost.
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This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards. Continue Reading
In data mining, decision tree software describes a combination of mathematical and computing techniques that enable a given set of data to be accurately described, categorized and analyzed to derive conclusions...(Continued) Continue Reading
Find out what you need to know when evaluating CRM for small businesses in this special report. Learn about SaaS CRM, open source CRM and mobile CRM for SMBs. Continue Reading
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Zoho's cloud-based CRM platform helps businesses manage the key aspects of their customer engagement strategies. Continue Reading
Adobe's CRM platform, Marketing Cloud, aims to help users drive and manage the sales, marketing and customer support facets of their business. Continue Reading
Sugar from SugarCRM is a CRM platform that helps businesses manage all aspects of their B2B and B2C engagement strategies. Continue Reading
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Companies have explored ways to connect with customers digitally and revamp their practices to provide a good customer experience. Continue Reading
There are several different types of CRM tools that can be used to improve your customer engagement strategies. Continue Reading
Workforce management software can help contact centers run more efficiently, but it's not a panacea for cost savings. Continue Reading
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Six months after its launch, Salesforce Wave, or Analytics Cloud, may not be delivering on its high post-Dreamforce expectations. Continue Reading
Let's get straight the differences between hosted contact centers and on-premises facilities. What are the pros and cons of each model? Continue Reading
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs. Continue Reading