Evaluating CRM software

• Microsoft targets Salesforce.com, Oracle with free CRM promotion 04 Nov 2009

  News - Microsoft has updated its SaaS CRM application and is offering six months free for Salesforce.com and Oracle CRM On Demand customers.

• Microsoft’s CRM Online software to go international 27 Oct 2009

  News - Microsoft said its Dynamics CRM Online software will be released in all major international markets next year. It also plans to update the on-demand product next month.

• Oracle unwraps Fusion Applications, new user support portal SearchOracle.com  |  16 Oct 2009

  News - Oracle closed out OpenWorld with chairman Larry Ellison debuting its long-awaited Fusion Applications Suite along with a new portal anchored by its Enterprise Manager.

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• How to customize and configure Microsoft CRM to meet business needs

  Answer - Wondering how to customize and configure Microsoft CRM to meet your organizations’ business needs? Find out how to use Microsoft Dynamics CRM Help to easily make these changes.

• How to solve Microsoft CRM 4.0 performance problems

  Answer - If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines.

• Three steps to maximize CRM functionality for small businesses

  Tip - Find out why many smaller organizations don't make the most of their CRM investment, and learn about the challenges they face in utilizing CRM and how they can overcome those challenges. In this article from CRM expert Jim Berkowitz, discover three tips...

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• Paul Greenberg compares social CRM products

  Video - The author of CRM at the Speed of Light compares Oracle's social CRM offerings with those of Microsoft, SAP and Salesforce.com at OpenWorld and dishes on Marc Benioff's appearance.

• Paul Greenberg on Oracle's CRM roadmap

  Video - Paul Greenberg, president of the 56 Group LLC and author of CRM at the Speed of Light, discussed Oracle's plans for its CRM roadmap, including a RESTful architecture, from the OpenWorld conference.

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• SearchCRM.com product directory library

  Product directory - These product directories are designed to provide information to assist organizations in evaluating and purchasing CRM software, call center software and sales force automation software. Our product directories contain basic information about vendors and...

• CRM software for small businesses: Top headlines

  Special Report - Find out what you need to know when evaluating CRM for small businesses in this special report. Learn about SaaS CRM, open source CRM and mobile CRM for SMBs.

• Open source CRM tutorial

  Learning Guide - Get an overview of open source CRM software and learn about the advantages and disadvantages of open source software and the open source business model.

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• Basic best practices for a CRM upgrade

  Podcast - Listen to this podcast with Richard Smith for best practices during a CRM upgrade, with tips on training software users, using a partner or consultant and shopping around for CRM vendors.

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• Quality of Experience 03 Apr 2008

  Word - Quality of Experience (QoE or QoX) is a measure of the overall level of customer satisfaction with a vendor. QoE is related to but differs from Quality of Service(QoS), which embodies the notion that hardware and software characteristics can be measured,...

• sales cycle 30 Dec 2003

  Word - The sales cycle is the sequence of phases that a typical customer goes through when deciding to buy something.

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