CRM / Call Center Topics:
Evaluating CRM software
Discover resources for evaluating CRM software and find expert advice on how to research CRM software in this topic section. Find out how to evaluate CRM products using CRM software research and get expert insight into the advantages and disadvantages of CRM software and specific products. Find CRM software news and checklists for evaluating CRM applications, comparisons between SAP CRM, Oracle CRM, Siebel and Microsoft Dynamics CRM. Get tips on how to select the right CRM system and advice for selecting the right call center technology. Access screencast demonstrations of various CRM products including Oracle, Siebel, Microsoft and Salesforce.com. Use these resources to help you make the right choice for CRM technology.
News:
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Microsoft targets Salesforce.com, Oracle with free CRM promotion
04 Nov 2009
News - Microsoft has updated its SaaS CRM application and is offering six months free for Salesforce.com and Oracle CRM On Demand customers.
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Microsoft’s CRM Online software to go international
27 Oct 2009
News - Microsoft said its Dynamics CRM Online software will be released in all major international markets next year. It also plans to update the on-demand product next month.
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Oracle unwraps Fusion Applications, new user support portal
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16 Oct 2009
News - Oracle closed out OpenWorld with chairman Larry Ellison debuting its long-awaited Fusion Applications Suite along with a new portal anchored by its Enterprise Manager.
Expert Technical Advice:
1 - 3 of 123CRM Evaluating CRM software Experts
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- William Band, Vice President and Principal Analyst, Forrester Research
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- Paul Greenberg, President, The 56 Group
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How to customize and configure Microsoft CRM to meet business needs
Answer - Wondering how to customize and configure Microsoft CRM to meet your organizations’ business needs? Find out how to use Microsoft Dynamics CRM Help to easily make these changes.
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How to solve Microsoft CRM 4.0 performance problems
Answer - If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines.
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Three steps to maximize CRM functionality for small businesses
Tip - Find out why many smaller organizations don't make the most of their CRM investment, and learn about the challenges they face in utilizing CRM and how they can overcome those challenges. In this article from CRM expert Jim Berkowitz, discover three tips...
Video:
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Paul Greenberg compares social CRM products
Video - The author of CRM at the Speed of Light compares Oracle's social CRM offerings with those of Microsoft, SAP and Salesforce.com at OpenWorld and dishes on Marc Benioff's appearance.
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Paul Greenberg on Oracle's CRM roadmap
Video - Paul Greenberg, president of the 56 Group LLC and author of CRM at the Speed of Light, discussed Oracle's plans for its CRM roadmap, including a RESTful architecture, from the OpenWorld conference.
Reference & Learning:
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SearchCRM.com product directory library
Product directory - These product directories are designed to provide information to assist organizations in evaluating and purchasing CRM software, call center software and sales force automation software. Our product directories contain basic information about vendors and...
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CRM software for small businesses: Top headlines
Special Report - Find out what you need to know when evaluating CRM for small businesses in this special report. Learn about SaaS CRM, open source CRM and mobile CRM for SMBs.
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Open source CRM tutorial
Learning Guide - Get an overview of open source CRM software and learn about the advantages and disadvantages of open source software and the open source business model.
Downloads:
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Basic best practices for a CRM upgrade
Podcast - Listen to this podcast with Richard Smith for best practices during a CRM upgrade, with tips on training software users, using a partner or consultant and shopping around for CRM vendors.
Definitions:
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Quality of Experience
03 Apr 2008
Word - Quality of Experience (QoE or QoX) is a measure of the overall level of customer satisfaction with a vendor. QoE is related to but differs from Quality of Service(QoS), which embodies the notion that hardware and software characteristics can be measured,...
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sales cycle
30 Dec 2003
Word - The sales cycle is the sequence of phases that a typical customer goes through when deciding to buy something.
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