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Evaluating CRM software News
June 30, 2014
This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
March 07, 2014
Cloud trends have made the software subscription model attractive to companies rather than paying a lump-sum up-front cost.
March 21, 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.
March 14, 2013
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.
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This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards. Continue Reading
In data mining, decision tree software describes a combination of mathematical and computing techniques that enable a given set of data to be accurately described, categorized and analyzed to derive conclusions...(Continued) Continue Reading
Find out what you need to know when evaluating CRM for small businesses in this special report. Learn about SaaS CRM, open source CRM and mobile CRM for SMBs. Continue Reading
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If you were asked to define either an on-premises or hosted contact center, could you? Don't fret if you can't: Many professionals don't know the difference between the two. Choosing between the two different systems, however, is one of the most ... Continue Reading
Users weigh in on how they choose CRM system features and what they consider must-have CRM functionality. Continue Reading
Multiple software systems -- particularly, multiple enterprise resource planning (ERP) systems -- are a problem facing a surprising number of organizations today. There are some important downsides to having multiple systems at work, too: complexity... Continue Reading
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Companies need to stop viewing CRM systems as just a place to house transactions. Continue Reading
Building on top of CRM applications can speed time to market and establish standardization, Denis Pombriant explains. Continue Reading
How are SAP CRM mobile apps different from other mobile apps? And what makes for well-designed mobile CRM software, anyway? One SAP exec explains. Continue Reading
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Let's get straight the differences between hosted contact centers and on-premises facilities. What are the pros and cons of each model? Continue Reading
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs. Continue Reading
Many organizations, both large and small, are intrigued by open source CRM software, which can be an economical and feature-rich option. Continue Reading