Email Alerts
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CRM Buyer’s Guide – 2011 edition
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. E-Book
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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX had to get its data quality house in order before it could launch a new CRM system. Feature
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Special Report: Microsoft Convergence 2013
Convergence 2013 hits New Orleans and we're there to bring you live conference coverage. Stay tuned for the latest on the Dynamics CRM product line. Live: Convergence 2013
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Salesforce.com customers share CRM hopes and dreams at Dreamforce 2012
Decision makers at Dreamforce 2012 seek insights on social media and software initiatives. Feature
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Forrester reviews a wave of CRM software products
Forrester makes heads and tails of CRM software in a market that’s seeing extensive vendor consolidation and more cloud deployments. Feature
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CRM user interface guide
This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards. Report
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Dreamforce '11 Special Report
Special Report
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CRM software for small businesses: Top headlines
Find out what you need to know when evaluating CRM for small businesses in this special report. Learn about SaaS CRM, open source CRM and mobile CRM for SMBs. Special Report
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Open source CRM implementation
Learn best practices to follow during an open source CRM implementation and get tips for using open source software. Also, read open source CRM case studies. Learning Guide
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Evaluating open source CRM software
Get started evaluating open source CRM software and find out if the open source model is right for you. Also, learn about open source for small businesses. Learning Guide
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Choosing an open source CRM vendor
Get help choosing an open source vendor and finding the best open source CRM system for your needs. Read about open source applications from SugarCRM. Learning Guide
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Convergence attendees rethink CRM initiatives for the modern era
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives. Conference Coverage | 21 Mar 2013
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Convergence conference should highlight changes to Microsoft Dynamics
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference. News | 14 Mar 2013
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Salesforce customers will see new message behind social CRM technology
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant. News Analysis | 28 Feb 2013
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NetSuite acquires Retail Anywhere, touts revised e-commerce technology
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology. News | 10 Jan 2013
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Salesforce integrates Work.com with Sales Cloud platform
Available next year, Salesforce.com's Work.com will merge human capital management with sales in the cloud. News | 17 Dec 2012
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Gartner Magic Quadrant finds field service management options lacking
The annual Gartner Magic Quadrant report found field service management technology fragmented but potent for growth. News | 15 Nov 2012
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Microsoft Dynamics CRM software now includes Yammer and Skype
Microsoft added a new user interface and integrated Skype and Yammer in an update of its Dynamics CRM software. News | 02 Nov 2012
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911 software maker integrates Salesforce.com CRM with GP accounting
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems. News | 02 Jul 2012
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Service identifies cell phone numbers of call center customers
A new offering from WhitePages Pro allows call centers to identify cell phone numbers when customers call in. News | 05 Jun 2012
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CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs. Reader Survey | 21 May 2012
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Three steps to maximize CRM functionality for small businesses
Find out why many smaller organizations don't make the most of their CRM investment, and learn about the challenges they face in utilizing CRM and how they can overcome those challenges. In this article from CRM expert Jim Berkowitz, discover three t... Tip
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Does market share matter?
There is debate about whether Siebel or SAP is CRM's market leader, but one analyst warns not to let it influence your technology-buying decision. Tip
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Do employees relate to relationship tools?
ERM software can be a valuable tool for enhancing worker productivity. But if you can't relate to your employees already, critics say, it won't fix what's broken. Tip
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Siebel, compassion and culture
For all the negative press you read about Siebel, there is some valor in their community service endeavors. What does it tell us about Siebel's culture? Tip
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Siebel CRM software: Cost cutting
Siebel hopes its customers will come to view the company as a friendly, service-oriented supplier of affordable CRM software. Tip
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UCCnet adoption rate soars, but frustration levels mount
The benefits of a UCCnet supply chain registry are clear. The big obstacle is getting everyone involved on the same page. Tip
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ERP shakeout pries door open for best-of-breed providers
Experts say large vendors that deal in application suites will continue playing a vital role, despite industry consolidation. Tip
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Siebel CRM software costs
This tip offers help for those evaluating the costs of CRM, particularly Siebel CRM software. Tip
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Storage ops change with image company's new images
Photochannel mixes and matches hardware until optimal combination is found. Tip
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Microsoft's CRM package: Better late than never
Microsoft may be late to the CRM ball, but it's certainly expected to make a grand entrance. Tip
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How do I compare cloud CRM vendors?
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs. Answer
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Open source CRM software: The pros and cons
Many organizations, both large and small, are intrigued by open source CRM software, which can be an economical and feature-rich option. Ask the Expert
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Buyers should seek IT guidance for CRM deployments
Buyers can get help from IT when making a system selection for their CRM operations and find a way to work as partners. IT can operate as a realistic brake on the expectations that the line-of-business folks have on how the program or project can be ... Answer
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Evaluating CRM options for the Mac
The CRM options compatible with Macs are few and far between. Expert Paul Greenberg has suggestions on how to start your search evaluating Mac CRM software. Answer
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What are the SAP enhancement packages for SAP CRM?
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 customers. Ask the Expert
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Explaining SAP CRM and ERP integration techniques
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations involved and learn what to watch out for when planning an integration project. Ask the Expert
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Is on-premise CRM a bad investment given the growth of SaaS CRM?
Are on-premise CRM investments a bad idea, given the growth of SaaS CRM software? Find out about both CRM deployment options in this expert tip. Ask the Expert
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Tips for converting a lead to a contact in Microsoft CRM
Learn to use Microsoft CRM to convert leads, including two ways to covert a lead to a contact and how to map CRM data from lead fields to a contact form. Ask the Expert
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Are Oracle Fusion applications based on Siebel CRM?
Find out if Oracle Fusion applications are based on Siebel CRM. Get help deciding between Oracle Siebel CRM and PeopleSoft CRM in this expert tip. Ask the Expert
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Quote generation software that integrates with Microsoft CRM
: Learn about two quote generation software vendors that provide complex quote generation and product configuration functionality and work well with Microsoft CRM. Ask the Expert
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decision tree software
In data mining, decision tree software describes a combination of mathematical and computing techniques that enable a given set of data to be accurately described, categorized and analyzed to derive conclusions...(Continued) Definition
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Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM
Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference. Video
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User interfaces: CRM-Outlook integration
Face it, sales reps spend more time in Outlook than any other application. That’s what makes CRM-Outlook integration so important. Compare the major CRM vendors’ email integration here. Photo Story
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User interfaces: Mobile CRM applications
Ensuring a successful CRM implementation requires a user-friendly, navigable user interface (UI). Compare the major vendor’s mobile UIs here. Photo Story
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CRM user interfaces: Sales dashboard examples
Sales dashboards provide at-a-glance insight into key metrics, be it the sales pipeline, progress to goal or account activities. These screenshots of sales dashboard user interfaces from several CRM vendors. Photo Story
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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX had to get its data quality house in order before it could launch a new CRM system. Feature
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Convergence attendees rethink CRM initiatives for the modern era
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives. Conference Coverage
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Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM
Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference. Video
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Convergence conference should highlight changes to Microsoft Dynamics
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference. News
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Special Report: Microsoft Convergence 2013
Convergence 2013 hits New Orleans and we're there to bring you live conference coverage. Stay tuned for the latest on the Dynamics CRM product line. Live: Convergence 2013
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Salesforce customers will see new message behind social CRM technology
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant. News Analysis
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NetSuite acquires Retail Anywhere, touts revised e-commerce technology
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology. News
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Salesforce integrates Work.com with Sales Cloud platform
Available next year, Salesforce.com's Work.com will merge human capital management with sales in the cloud. News
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Gartner Magic Quadrant finds field service management options lacking
The annual Gartner Magic Quadrant report found field service management technology fragmented but potent for growth. News
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How do I compare cloud CRM vendors?
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs. Answer
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About Evaluating CRM software
Discover resources for evaluating CRM software and find expert advice on how to research CRM software in this topic section. Find out how to evaluate CRM products using CRM software research and get expert insight into the advantages and disadvantages of CRM software and specific products. Find CRM software news and checklists for evaluating CRM applications, comparisons between SAP CRM, Oracle CRM, Siebel and Microsoft Dynamics CRM. Get tips on how to select the right CRM system and advice for selecting the right call center technology. Access screencast demonstrations of various CRM products including Oracle, Siebel, Microsoft and Salesforce.com. Use these resources to help you make the right choice for CRM technology.