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Choosing a CRM product: Does the industry and type of business matter?
Making a CRM software decision? Learn how the industry and type of business you are in can affect your decision in this expert response. Ask the Expert
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Where can I find SAP CRM technical resources?
Expert Srinivasa Katta gives tips on where to find technical information on SAP CRM. Ask the Expert
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CEM software: How does it compare to CRM software?
Expert Lior Arussy explains the difference between CRM and CEM systems and gives tips on how to determine which is right for your business. Ask the Expert
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Microsoft CRM and Siebel CRM On Demand evaluated
Expert William Band gives a brief overview of Microsoft CRM and Siebel CRM On Demand. Ask the Expert
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What makes Siebel CRM stand out against other CRM suites?
Expert William Band talks about Siebel CRM's stand-out features as well as it's drawbacks. Ask the Expert
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SAP CRM vs. MySAP CRM
Is there any difference between mySAP CRM and SAP CRM? Expert Srini Katta answers this reader's SAP CRM question. Ask the Expert
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CRM software upgrades: Building a business case
Contributor and expert Richard Smith explains how to build a business case for a CRM software upgrade. Find out about the key points of an upgrade business case, including justifying the upgrade, the related financial implications and building a cons... Building a business case
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Government warming to on-demand CRM
Advances in security and integration, as well as general acceptance of the model, has public agencies turning to Software as a Service. Article
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Microsoft CRM, the No. 1 pick for Trail Blazers
With one of the most heralded basketball players in years joining the team, the Blazers are turning to a new CRM system to help serve a suddenly rabid fan base. Article
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Comparing Oracle E-Business Suite and Microsoft Dynamics CRM
Expert William Band provides an overview of the differences between Oracle E-Business Suite CRM and Microsoft Dynamics CRM. Ask the Expert