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Using BDocs for data synchronization in SAP CRM
Read tips for synchronizing, replicating and realigning data in SAP CRM in this expert tip. Ask the Expert
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Evaluating CRM software after analysis of technology, requirements
One reader is looking for help choosing between Salesforce.com and Siebel CRM OnDemand, but, as Paul Greenberg advises, there are many steps to be taken first. Ask the Expert
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Amidst CRM consolidation, vertical applications shine
Siebel dominates many of the vertical CRM markets, but some companies are selecting best-of-breed software even as they're being swallowed up by the major vendors. Article
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Call center leadership drives service for Canada's digital highway
The 407 Express Toll Route (ETR) highway in Canada woos drivers with its absence of toll booths and collectors. The company developed leaders in the call center to help improve customer service. Article
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Oracle and SAP's vertical CRM battle a narrow one
The fight for vertical CRM expertise rages on, but SAP and Siebel are going mostly against best-of-breed and homegrown tools, not each other, with some important exceptions. Article
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MySAP CRM Interaction Center
If you're working with mySAP CRM, you can't afford to miss this chapter from SAP PRESS. Chapter 3 on Technical Principles introduces the technical basics of Interaction Center WinClient, Interaction Center WebClient, and the functionality for the Int... Chapter Download Library
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About SearchCRM.com's 2006 CRM Products of the Year Awards
Nominate your favorite product today for SearchCRM.com's 2006 CRM Products of the Year Awards. Learn all the details here. Article
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Voice recognition vendors for the call center
In this tip from Donna Fluss, call center software and call center management expert, you'll find information on voice recognition vendors for the call center. Ask the Expert
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CRM software vendor selection -- independent firms that can help
Looking for help with CRM vendor selection? Utilize independent analyst/consulting firms, says Donna Fluss in this expert tip. Ask the Expert
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System integrators with call center software products
In this expert tip, Donna Fluss, call center software and call center management expert, provides a list of system integrators who sell call center software products. Ask the Expert