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Contacting reference customers during the evaluation stage of a CRM project
Paul Greenberg, SearchCRM.com's expert for evaluating CRM, recommends contacting reference customers during the evaluation stage of a CRM project. Ask the Expert
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SAP CRM and Siebel CRM -- a side-by-side comparison
Evaluate strengths and weaknesses of SAP CRM and Siebel CRM with this side-by-side vendor comparison by CRM expert Srini Katta. Ask the Expert
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Integration of mySAP CRM with third-party software
Learn about integrating SAP CRM with third-party software in this expert tip from SearchCRM.com's SAP expert. Ask the Expert
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CRM consolidation leaves midmarket users wary
A recent Gartner research note offers midmarket CRM customers some advice on how to navigate the shifting CRM landscape amidst market consolidation. Article
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Microsoft Dynamics CRM 3.0: Security settings
Microsoft's CRM security model allows you to update and change security settings on the fly. By customizing security settings, you can construct a security and information access solution to meet the CRM needs of your organization. Learn more in this... Chapter Download Library
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Assess CRM business benefits and process improvements via activity-based costing
A business case for CRM needs to include people and process improvements to drive business value, according to CRM ROI expert Tom Pisello. Ask the Expert
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On-demand CRM -- benefits and drawbacks
SearchCRM.com's SAP CRM expert analyzes SAP's commitment to the on-demand market and discusses tech-savvy users and the potential for on-demand software that meets user needs more quickly, especially for small and midsized businesses. Ask the Expert
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Will PRM get its time in the limelight?
Paul Greenberg helps evaluate PRM offerings and speaks on where to locate information on PRM. Ask the Expert
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Evaluating CRM for higher education
Paul Greenberg advises a reader from an Australian university looking for a CRM solution. Ask the Expert
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SAP CRM or SAS for a manufacturing company?
Learn about evaluating CRM for manufacturing in this tip from Paul Greenberg. Ask the Expert