Email Alerts
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New Microsoft CRM chief targets SMB needs
Redmond's senior director for CRM promises better communication with partners and a ramped-up road map, while targeting SMBs. Article
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Siebel to take on all comers in 2005
With pressure from both enterprise and SMB competitors, Siebel will focus on the front office, vertical enhancements and BI to maintain its leadership position in the coming year, says one executive. Article
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Oracle pledges support 'for years to come'
In a webcast, CEO Larry Ellison promised not to leave PeopleSoft customers high and dry. He outlined the company's application development plans. Article
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Experts predict aftermath of Oracle, PeopleSoft deal
Four CRM experts offer their opinions about the consequences of Oracle's deal to buy PeopleSoft. Article
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Are business processes the resolution solution?
Call centers should turn to a business process approach to drive down costs and increase sales opportunities, according to one analyst. With its Resolution application, Kana is hoping to provide the answer. Article
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E.piphany offers more CRM advice
E.piphany today unveiled Lead Advisor and Insight Advisor to run alongside its Interaction Advisor product. The new releases are aimed at retail finance and communications. Article
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The (other) big payoff from self-service
From online support and e-billing, to self-check kiosks like the ones we all see sprouting up in grocery stores and airport terminals, self-service has gone mainstream. Column
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Salesforce.com seeks to solve customization problem
With its latest release, Salesforce.com has added a customization tool, hoping to answer concerns about inflexibility. Article
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Surviving Siebel's service switch
AMR Research's Laura Preslan says Siebel users should monitor the company's transition to avoid being left behind. Article
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Schmaier on Siebel part 2: Custom build is a big opportunity for us
At its recent User Week in Los Angeles, Siebel Systems Inc. outlined Chapter 2 of CRM and its own future. David Schmaier, the San Mateo, Calif.-based company's executive vice president, sat down to discuss Siebel's custom-built applications business,... Interview