Evaluating CRM software

Email Alerts

Register now to receive SearchCRM.com-related news, tips and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

  • Siebel sets sights on reluctant reps

    The latest sales force automation tools from Siebel Systems leverage Microsoft's messaging platform in an effort to win the hearts and minds of CRM-skeptical sales professionals.  Article

  • PeopleSoft unveils Enterprise CRM 8.9

    The latest version of the software maker's flagship product suite includes new customer segmentation capabilities, as well as its first crack at a tool to manage partner relationships. One expert says it's clear what PeopleSoft is up to with this rel...  Article

  • Training tool boosts CRM, ERP use

    PeopleSoft is adding to its User Productivity Kit, but one analyst says the offering only solves part of the training problem.  Article

  • Brief: Co-browsing comes to CRM suite

    Among the enhancements in the new version of Talisma's software is a feature that lets service staff take over customers' computers to guide them through online processes.  Article

  • New PeopleSoft release spotlights segmentation

    Version 8.9 is just about ready to roll out. It promises to make it easier to segment customers and build marketing plans around those designations.  Article

  • E.piphany CEO: We're in the 'second chapter of our history'

    E.piphany Inc. is in the midst of a makeover. The San Mateo, Calif., marketing software specialist is now taking the CRM suite approach and is trying to better penetrate the contact center. Last July, its leadership got a new look too, when the compa...  Interview

  • Pfizer streamlines financials with new data mart

    Number crunching for the pharmaceutical giant has gotten a whole lot easier.  Article

  • Siebel customers care more about TCO than CEO

    Tom Siebel is giving up the chief executive's job, but many of his customers don't care who steers the ship as long as the company delivers on its software promise.  Article

  • New study ranks high-tech Web sites

    The news isn't good for some CRM leaders, whose sites came in well below the industry average.  Article

  • Talkin' about the self-service revolution

    The past year was eventful for customer service application provider Kanisa Inc. In late spring of 2003, the Cupertino, Calif.-based company beefed up its self-service offerings  Interview

Back to top