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Is there a future in CRM?
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'F' word still dominates CRM thoughts
No matter how hard it tries to take it off, the CRM industry continues to wear a scarlet "F" for failure. Article
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Don't believe all of what you hear about CRM
A consultant in charge of Peppers & Rogers' ROI practice said that CRM is working a lot better than many reports would have you believe. Article
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Forget the failures, IDC says CRM delivers
Are reports of CRM failure a thing of the past? A new IDC study paints a far rosier picture of the software's success. Article
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New SalesLogix chief: We're investigating hosted CRM
Hosted CRM is hot. Not only is enterprise CRM leader Siebel Systems Inc. re-entering the market, but most of the small-market and midmarket vendors are devising hosted strategies. Interview
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Microsoft CRM update improves interface, workflow
The first upgrade to Microsoft's CRM offering for small and midsized companies includes enhanced data-evaluation capabilities, lead tracking support and .NET support. A user says the improved user interface and click synchronization are more than wel... Article
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Siebel CRM software: Cost cutting
Siebel hopes its customers will come to view the company as a friendly, service-oriented supplier of affordable CRM software. Tip
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UCCnet adoption rate soars, but frustration levels mount
The benefits of a UCCnet supply chain registry are clear. The big obstacle is getting everyone involved on the same page. Tip
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PeopleSoft to host former JDE apps
As of today, there are several things new in PeopleSoft's hosted offerings, notably the addition of apps acquired from J.D. Edwards software. One analyst said the company needed to step up its game to go toe to toe in the increasingly competitive are... Article