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Salesforce.com says it's sorry to the Dalai Lama
The hosted CRM provider is apologizing for using the holy leader to promote a user-milestone event and has called off the celebration. Article
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Siebel says cookie-cutter CRM is dying out
Five months into his job as Siebel Systems Inc.'s vice president of worldwide marketing, Jeff Pulver certainly has his work cut out for him. While still the clear CRM leader Interview
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Salesforce.com gains momentum after month of milestones
SAN FRANCISCO -- It's been a month of milestones for Salesforce.com. In August, the hosted CRM provider hit the 7,000-customer mark and inked its largest deal yet, a thousand-seat deployment. Interview
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ERP shakeout pries door open for best-of-breed providers
Experts say large vendors that deal in application suites will continue playing a vital role, despite industry consolidation. Tip
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ASP CRM market - Part I
Ask the Expert
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ASP CRM market - Part II
Ask the Expert
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Firm responds to blackout, worm worries
One security vendor is offering a free trial of its monitoring tool to show e-tailers and B2B sites how the East Coast blackout and Lovsan worm might be affecting their business. Article
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Making sense of CRM's vertical market mania
The biggest CRM vendors are creating apps that appeal to a smaller set of users in individual industries. How do their strategies differ, how much will this extra expertise cost you, and what does the vertical trend mean for the current crop of best-... Article
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More information about Smart CRM
The Smart CRM conference , hosted by SearchCRM.com and the Peppers & Rogers Group, is fast approaching. The conference, taking place February 11-13 in Atlanta, is free to qualified professional... Article
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Siebel scores with HP rollout
Chalk up a big customer win for Siebel. One year after its merger with Compaq, HP is standardizing on Siebel and deploying thousands of CRM seats. Article