Freight train firm chugging along with new CRM system

CSX had to get its data quality house in order before it could launch a new CRM system.
CRM users rethink strategy at MS Convergence conference

Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.
Microsoft unveils marketing and analytics for CRM

Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference.
Microsoft Dynamics Convergence show about to start

Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.

Evaluating CRM software

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Moving from manual to automated processes

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Thoughts on recent CRM acquisitions

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RightNow tool lets customers monitor hosted service

RightNow Technologies has introduced its Hosting Management System 2.0, an Internet-based dashboard for increased visibility and control over its hosted service applications. Article
Salesforce.com releases application development tools

Hosted CRM provider Salesforce.com has put aside its "end of software" mantra for a moment to help users build extensions to its online services with a new plan called sforce. Article
Q&A: Onyx weathers tough financial times

There's no denying that these are tough financial times for midmarket CRM vendor Onyx Software Corp. The Bellevue, Wash.-based firm has received a delisting warning from the Nasdaq and plans a reverse stock split. Interview
Outlook for CRM market

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How can CRM be improved upon?

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The role of Web self-service

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Room for growth in CRM market?

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SAP poised to challenge Siebel

This promises to be a busy few months for SAP on the CRM front. The company has a new CRM sales chief who will soon be charged with selling a new product release. Article

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