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ERP vendors ride integrated approach in pursuit of CRM giant Siebel
Industry analysts share their thoughts on ERP vendors' integrated CRM approach. Tip
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Benioff preaches his CRM-as-a-utility gospel
Salesforce.com CEO Marc Benioff is on a worldwide tour to shake customer hands, court new business and tout the benefits of getting CRM as a utility. Article
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Competitors eager to paint Siebel as a falling star
While these are undoubtedly tough times for CRM giant Siebel, competitors' claims that they're stealing customers away from the market leader may be a bit overblown. Article
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The real deal on Microsoft CRM
Some have dismissed the soon-to-be-released Microsoft CRM as "Outlook on steroids," but independent CRM analyst Rich Bohn says this is mid-market software to take seriously. Article
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PeopleSoft targets CRM customers with new HR tool
PeopleSoft is coming out with new human resources automation software that it says is a perfect fit for its CRM installed base. Article
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CRM shoppers share their software wish lists
Users attending Gartner's CRM Summit tell SearchCRM.com what they're looking for in their CRM applications. Article
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CRM Steps to Success: Finding the right vendor
Choosing the right vendor is among the most important CRM decisions that you'll have to make. Some of the top names in the industry show you how to weed out the marketing hype and get the best provider. Article
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Accenture fingers blame for CRM failures
Why do more than half of all CRM installations reportedly fail? Research from Hamilton, Bermuda-based consulting firm Accenture Ltd. found that 75% of more than 100 Fortune 1000 executives surveyed believe that flawed execution plans are the leading ... Interview
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E.piphany Discussion Day Archive - 04/24/2002
E.piphany Discussion Day Archive - 04/24/2002 Article